V104 - Intake and Communications Coordinator
Please mention DailyRemote when applying
AI Summary
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
As an Intake and Communications Coordinator at Job Duck, you will play a key role in creating a positive and professional first impression for prospective clients. This position combines client intake, relationship building, scheduling, and multi channel communication to ensure every individual receives exceptional support throughout the onboarding journey. You will serve as a trusted point of contact, helping guide potential clients through consultations, appointments, and next steps while maintaining accurate records and seamless communication. Success in this role comes from being highly organized, proactive, empathetic, and confident in managing multiple priorities while delivering outstanding client service. If you enjoy meaningful interactions, thrive in a fast paced environment, and take pride in creating exceptional experiences, this opportunity is for you.
• Compensation Range: $1,142 to $1,220 USD
Responsibilities include, but are not limited to:
- Partner with leadership and client management teams to maintain an efficient intake pipeline
- Manage communications through phone, email, Instagram, and WhatsApp
- Update intake records and documentation within LegalBridge
- Maintain detailed and accurate client information within case management systems
- Take accurate messages and ensure timely follow up
- Respond to client inquiries with professionalism and empathy
- Perform additional intake and administrative duties as assigned
- Support a seamless, organized, and client centered intake experience
- Monitor multiple communication channels throughout the day
- Assist with outreach initiatives and re engagement efforts
- Triage incoming communications and route inquiries appropriately
- Follow up with prospective clients regarding retainer agreements and next steps
- Prepare and distribute retainer agreements
- Coordinate calendars and appointments for attorneys and team members
- Schedule paid consultations, complimentary consultations, and client meetings
- Conduct intake consultations and guide prospective clients through the onboarding process
Requirements:
• Fluent in English and Portuguese
• Excellent verbal and written communication skills
• Strong client service and customer relationship management skills
• Highly organized and detail-oriented
• Professional and polished communication style
• Strong multitasking and prioritization abilities
• Proactive and solution oriented mindset
• Empathetic and client focused approach
• Ability to work independently and as part of a team
• Excellent time management skills
• Appointment scheduling and calendar coordination
• Administrative support experience
• Client intake and onboarding experience
• Accurate data entry and record management
• Adaptability and flexibility
• Professional phone etiquette
• Accountability and follow through
• Ability to maintain confidentiality and professionalism
Additional Details:
Software and Tools:
• LegalBridge
• Elevate
• Google Chat
• LegalBridge Chat
• Gmail
• Google Workspace
• Google Calendar
Expected Activity:
• Approximately 20 calls per day
• Daily communication management through Instagram and WhatsApp
Work Shift:
9:00 AM - 6:00 PM [PST][PDT] (United States of America)Languages:
English, PortugueseReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
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