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The Intake Coordinator manages and tracks leads through the pipeline while conducting discovery calls to evaluate potential family law matters. They are responsible for building rapport with prospective clients, performing conflict checks, and scheduling qualified consultations for the sales team.
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Family Law- Intake Coordinator.
In this role, you will guide potential clients through the intake process with professionalism, empathy, and care, ensuring they feel heard and supported during challenging life situations. You will evaluate incoming matters, gather critical case information, manage lead pipelines, and coordinate qualified consultations with the legal sales team. Success in this position requires strong communication skills, exceptional follow-through, sound judgment, and the ability to balance client-centered service with business objectives. This is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and enjoys building trust while helping individuals take the next step toward legal support.
• Monthly compensation: 1153 USD
Responsibilities include, but are not limited to:
Requirements:
•Minimum 2 years of customer service, intake, sales, client relations, or consultative experience
•Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time
•Experience working with CRM platforms required
•Ability to maintain confidentiality and handle sensitive client information with discretion
•Strong verbal and written communication skills
•Excellent organizational, multitasking, and follow-up abilities
•Professional telephone presence and customer service skills
•Experience working in a remote environment preferred
•Experience in a family law setting preferred
• Knowledge of family law procedures is a plus
•Ability to work under attorney supervision while adhering to ethical guidelines and firm policies
Required Skills:
•Client Intake Management
•Lead Qualification
•Consultative Communication
•Customer Service Excellence
•Sales and Conversion Skills
•Active Listening
•Empathy and Emotional Intelligence
•Relationship Building
•Conflict Check Procedures
•CRM Management
•Documentation Accuracy
•Professional Phone Etiquette
•Time Management
•Organization and Prioritization
•Follow-Through and Accountability
•Process Compliance
Work Shift:
8:30 AM - 5:30 PM [PST][PDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
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