Utilities Specialist

About Arboreal Management

Arboreal Management is a Seattle-based property management company operating 8,000 apartment homes across the Pacific Northwest and growing approximately 25% per year. We focus on building efficient, technology-enabled operations that allow us to deliver high-quality housing at scale. Our company is built on three pillars: (1) the best local property managers in the business, (2) a strong and empowered off-shore back office, and (3) cutting-edge AI-enabled technology. Together these allow us to manage a rapidly expanding portfolio while maintaining strong service for residents and property owners.

Role Overview

The Utilities Specialist is a remote role that keeps utility, internet, and telecom accounts across Arboreal's portfolio paid, current and accurate. Working alongside Arboreal's existing utilities team, property managers, the accounting team and property owners, this role pays bills through utility portals, clears past-due balances before they turn into shutoffs, keeps autopay and bank details current, and makes sure bill data flows correctly from our bill management system into our accounting system. This is an added position to support a rapidly growing set of properties.

Key Responsibilities

· Set up, transfer and close utility, internet and telecom accounts as properties onboard, change banks or leave the portfolio

· Investigate usage spikes, estimated reads and possible meter issues with the utility and the property manager

· Review utility bills in our bill management system for accuracy (account numbers, charges, late fees) and correct them before they are paid; resolve billing disputes, including closed-account balances

· Coordinate with utility vendors on service issues, account changes, and performance

· Maintain accurate, audit-ready utility account records, including utility portal logins kept in a secure password manager

· Partner with property managers and the accounting team on utility-related questions and escalations

· Make approved utility payments through vendor portals after Accounting confirms funds are available, and share payment receipts

· Monitor past-due, shutoff and final notices; call utilities to set up payment plans and prevent service disruptions

· Enroll accounts in autopay wherever available and track the accounts that must be paid manually

· Update bank information on utility portals when properties change banks, and resolve rejected payments

· Coordinate internet and telecom invoices with the accounts payable team

· Respond to utility requests in our ticketing system and manage the shared utilities email inbox

· Prepare balance and payment status updates for property owners and Arboreal leadership

· Help Accounting match utility payments to bank transactions

Required Qualifications

· 1–2 years of experience in billing, accounts payable/receivable, or utility account administration

· Strong attention to detail and comfort reconciling numbers across systems

· Working proficiency with spreadsheets (Excel/Google Sheets) and billing or accounting software

· Clear written and verbal English communication for coordinating with U.S.-based teams

· Comfortable calling U.S. utility companies to resolve issues and negotiate payment plans

· Handles payment and bank information carefully and follows payment approval controls

· Ability to work 6 hours overlapping with U.S. Pacific Time business hours

· Reliable home internet setup suitable for a fully remote role

Preferred Qualifications

· Prior remote/BPO experience supporting a U.S.-based company

· Experience working directly with utility vendors or municipal billing offices

Core Competencies

· Attention to detail and accuracy under repetitive, high-volume work

· Process orientation — follows and improves standard procedures

· Clear, proactive communication across time zones and teams

· Ownership and follow-through on open items until resolved

· Practical problem-solving when vendor or billing issues arise

Success in the Role

· Utility accounts are accurate, current, and audit-ready

· Billing disputes are identified early and resolved quickly

· Past-due balances and shutoff notices are resolved before service is disrupted

· Accounts are on autopay wherever the utility allows it

· Utility bills in our systems match the balances shown by each utility

· Vendor relationships run smoothly with minimal service disruptions

· Property managers and accounting get timely, reliable support on utility questions

Why Join Arboreal

Be part of a mission-driven property team — shape processes, empower residents, and drive long-term community success with Arboreal Management. You'll work alongside local property managers and Arboreal's technology platform to keep a rapidly growing portfolio running smoothly for the residents who count on it.