Utilities Billing Account Analyst

Job Summary

TEOCO’s Managed Services team is seeking a smart, self-motivated, and collaborative individual to join as a Utility BAN Management Analyst. This role offers an excellent opportunity to gain or expand experience in utility consulting, develop a strong foundation in utility invoice analysis, and build proficiency with industry software tools.

Key Responsibilities

• Set up 500–1,000 new utility billing accounts (BANs) per month within TEOCO’s Bill Trak system

• Accurately populate required account data in accordance with established Operations Guides

• Validate billed site information associated with each new billing account

• Collaborate with multiple stakeholders, including client contacts and vendors, to complete account setup o Contact vendors via phone call and/or email to validate billing.

• Conduct periodic audits of existing BANs to ensure accuracy and completeness of: o Account coding o Site codes o Account status updates (e.g., inactivations, changes)

• Perform research and execute updates based on requests received through client email channels • Maintain data integrity and ensure timely completion of assigned tasks

• Review reports and do quality assurance checks on current Billing Accounts to ensure validity.

Required Skills & Competencies

• Bachelor’s degree or equivalent experience preferred

• Strong attention to detail and organizational skills

• Ability to manage high-volume, repetitive tasks with accuracy

• Effective communication and collaboration skills

• Self-motivated with the ability to work independently and within a team

• Proficiency in Microsoft Excel and general computer applications

Preferred Skills / Tools Knowledge

• Experience with data entry, auditing, or utility billing is a plus

• Familiarity with utility billing/account structures

• Experience working with large datasets or enterprise systems

• Problem-solving mindset with strong analytical skills