User Experience Designer, Mobile and Desktop Applications

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

The User Experience (UX) Designer exists to ensure The Salvation Army in Canada’s Digital Experience Platform (DXP) products are intuitive, engaging, and user-centered across mobile and desktop experiences. By applying user research, workflow analysis, and design best practices, the role creates seamless navigation, personalized interactions, and meaningful digital experiences that help supporters, volunteers, clients, and employees easily access information and services. UX Designers contribute to the organization by improving user satisfaction and usability while aligning content, visual design, information architecture, and functionality with user needs and The Salvation Army’s mission and organizational goals.

This is a 12-months temporary, fixed-term position.

Key Accountabilities:

• Apply architecture, design principles, and industry best practices to deliver consistent, user-centered digital solutions.

• Contribute to planning workshops, product strategy discussions, and solution design activities that support business objectives.

• Advance organizational standards, methodologies, and best practices to strengthen design and development capabilities.

• Collaborate with architects, developers, business analysts, project managers, and stakeholders to design and deliver web and mobile experiences.

• Consult with clients and stakeholders to understand business goals, communicate research findings, and align solutions with user needs.

• Create personas, user journeys, wireframes, storyboards, sitemaps, screen flows, and prototypes that guide solution development and improve user experiences.

• Evaluate usability, customer insights, competitor trends, user feedback, and digital usage data to identify opportunities for continuous improvement.

• Analyze business and technical requirements, provide input into solution specifications, and support effective design, development, testing, and review processes.

Education and Experience Qualifications:

• A post-secondary degree in communications, marketing, technology, computer science, psychology, or a related field.

• Minimum of 5 years’ experience in a structured UX Design project work environment.

• Demonstrated portfolio showcasing successful UX, UI, and digital design projects with a strong user-centered focus.

• Strong understanding of graphic design principles and web technologies.

• Experience using wireframing and prototyping tools such as Figma, UXPin, or Adobe XD.

• Proficiency with design software including Photoshop, Illustrator, and Canva.

• Working knowledge of HTML, CSS, JavaScript, responsive web design, software design patterns, and n-tier architecture.

• Experience with website content creation and Liferay platform is an asset.

• Experience working within formal IT project methodologies, processes, and best practices.

• Strong creative, technical, analytical, and problem-solving capabilities, combined with a high level of attention to detail.

• Excellent communication, interpersonal, organizational, time-management, and process-management skills.

• Self-directed and collaborative approach, with the ability to build effective working relationships across technical and business teams.

• Proven adaptability in changing environments, commitment to continuous learning, accountability for results, and a proactive focus on process improvement and operational efficiency.

This is a 12-months temporary, fixed-term position.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.