Unified Communications Engineer

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Position Summary

The Unified Communications Engineer is responsible for the day-to-day operation, administration, and support of HUB's Microsoft Teams Phone environment, which serves 600+ offices and 65,000+ phone numbers. This role ensures reliable voice service through hands-on configuration, troubleshooting, and maintenance of the Teams Phone platform, and acts as an escalation point for telephony-related incidents. This is a core technical role supporting mission-critical communications infrastructure.

Responsibilities

• Provide day-to-day operational support and administration of the Microsoft Teams Phone (Direct Routing / Operator Connect) environment.
• Configure and maintain user provisioning, call routing, auto attendants, and call queues within the Teams Admin Center.
• Troubleshoot and resolve voice quality, connectivity, and call-routing incidents across SBCs, PSTN carriers, and Teams Phone infrastructure.
• Act as an escalation point for the Service Desk on telephony-related incidents.
• Support office moves, adds, changes, and new site turn-ups, including DID assignment.
• Provide remote support for Teams-certified phone hardware, including remote troubleshooting, license/unit assignment, and guiding on-site staff or remote-hands vendors through device replacement or reconfiguration steps. (Physical AV/conference room hardware remains owned by the AV team.)
• Administer the Teams Phone environment using Teams Admin Center, Teams PowerShell, and Microsoft Graph API for configuration, reporting, and routine automation.
• Monitor Call Quality Dashboard (CQD), PSTN usage reports, minute pools, and audio conferencing dial-out usage to help identify and address service issues.
• Maintain documentation, runbooks, and standard operating procedures for the Teams Phone environment.
• Effectively communicate with users, peers, vendors, and management, blending appropriate levels of detail to ensure understanding.

Additional Duties may include:

• Participate in an on-call rotation for after-hours voice incidents affecting mission-critical systems.
• Ongoing assistance with assigned workload/go-lives, occasionally requiring night and weekend support.

Qualifications:

• Provide day-to-day operational support and administration of the Microsoft Teams Phone (Direct Routing / Operator Connect) environment.
• Configure and maintain user provisioning, call routing, auto attendants, and call queues within the Teams Admin Center.
• Troubleshoot and resolve voice quality, connectivity, and call-routing incidents across SBCs, PSTN carriers, and Teams Phone infrastructure.
• Act as an escalation point for the Service Desk on telephony-related incidents.
• Support office moves, adds, changes, and new site turn-ups, including DID assignment.
• Provide remote support for Teams-certified phone hardware, including remote troubleshooting, license/unit assignment, and guiding on-site staff or remote-hands vendors through device replacement or reconfiguration steps. (Physical AV/conference room hardware remains owned by the AV team.)
• Administer the Teams Phone environment using Teams Admin Center, Teams PowerShell, and Microsoft Graph API for configuration, reporting, and routine automation.
• Monitor Call Quality Dashboard (CQD), PSTN usage reports, minute pools, and audio conferencing dial-out usage to help identify and address service issues.
• Maintain documentation, runbooks, and standard operating procedures for the Teams Phone environment.
• Effectively communicate with users, peers, vendors, and management, blending appropriate levels of detail to ensure understanding.

Additional Duties may include:

• Participate in an on-call rotation for after-hours voice incidents affecting mission-critical systems.
• Ongoing assistance with assigned workload/go-lives, occasionally requiring night and weekend support.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $105,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.