UK Field Support Operations Manager

Requirements

Field Operations Leadership

• Provide on-site operational support across UK locations
  
• Travel extensively to restaurants/sites to support teams and drive performance
  

improvements

• Conduct regular field visits, operational audits, and performance reviews
  
• Build strong working relationships with partners, managers, and operational teams
  
• Support the implementation of operational processes and best practices across the field
  
• Increase penetration of Foodhub products & services across existing client portfolioTeam & Performance Management
  
• Lead the organisation and distribution of work, ensuring high productivity levels
  

balanced with adding value.

• Coach and support field teams to achieve operational KPIs and service standards.
  
• Identify technical challenges, themes, and trends in the field and provide regular insight
  

directly to the CEO.

• Lead by example through a hands-on and visible management approach.
  

Customer & Stakeholder Management

• Act as a key operational escalation point when required
  
• Work closely with internal departments and external partners to ensure operational
  

success

• Ensure a consistently high level of customer and partner satisfaction
  

Skills & Experience

Essential

• Proven experience in field operations, area management, and multi-site operational
  

leadership

• Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.
  
• Experience within hospitality, food service, retail, or technology-led operations
  
• Strong cultural awareness and ability to work within diverse teams
  
• Comfortable working fully field-based and travelling extensively across the UK
  
• Strong people management and relationship-building skills
  
• Highly organised with excellent problem-solving abilities
  
• Ability to work independently and manage priorities effectively
  
• Full UK driving licence
  

Preferred

• Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage
  

What We’re Looking For

• Technically competent
  
• Enjoys being out on the field and working directly with teams
  
• Is approachable, energetic, and operationally focused
  
• Can adapt quickly and build strong working relationships
  
• Takes ownership and leads from the front
  
• Will positively contribute to the culture and values of the wider team
  

Benefits

• 33 days annual leave per year (including public holidays)
  
• Option to purchase up to 5 additional annual leave days
  
• UK-based role with extensive international exposure
  
• Pension scheme
  
• High-impact leadership role within a global EPOS-led hospitality technology business
  
• Guaranteed day off on your birthday
  

This is a remote position.