uCMDB Support Engineer (m/f/d)

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for talented IT professionals in Slovakia. OS is one of the leading ICT service providers in the German market and is considered the backbone of digitization for medium-sized companies. With almost 1,300 highly qualified employees, OS develops and operates state-of-the-art IT systems for our customers, ensures long-term system support, and maintains the availability of critical business processes. 

If you are excited to join an English and German-speaking team that values innovation and teamwork, our team would be the perfect fit for you. 

Job Description

Responsibilities

• Provide 2nd and 3rd level support for uCMDB during business hours (08:00–16:00), with no on-call duty required.
• Support daily application operations and ensure stable service delivery.
• Provide basic support for interfaces and integrations connected to the uCMDB environment.
• Coordinate technical issues, incidents, and requirements with the software vendor.
• Assist in troubleshooting, issue resolution, and operational maintenance activities.

Qualifications

Requirements

• Experience in uCMDB support and/or application operations.
• Understanding of application support processes and basic integration support.
• Strong communication skills with a proactive and customer-oriented approach.
• Ability to work independently and effectively coordinate with internal teams and external vendors.

Language Skills

• English or German.

Nice to Have

• Experience in IT Service Management (ITSM) environments.
• Knowledge of CMDB concepts and configuration management processes.
• Experience working with enterprise applications and support organizations.

Additional information:

Please note that the selected candidate will be asked to sign a declaration and to present an extract from the Criminal Register for inspection only.

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1300€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.