Triage Specialist - Remote in TN

To achieve and maintain our high-quality standards, we see to partner with physicians and staff who share our vision, values and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled and recognized as leaders in the specialty of dermatology.

 We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation.

 We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work.

PURPOSE:

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phones/returning voicemails to handle all questions and/or transfer accordingly.
• Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.
• Relay pathology results including biopsies, scheduling returns and minor procedures.
• Patient scheduling, making charts and notes.
• Answer questions to patient’s satisfaction using basic medical terminology and understanding.
• Document all conversations appropriately in EMA.
• Schedule various surgeries in template according to provider specific needs and guidelines.
• Prioritize skin cancers based on type, subtype, size, location and aggressive nature.
• Explain a Mohs procedures to patients – what to expect.
• Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.

OTHER FUNCTIONS:

• Maintains regular and predictable attendance.
• Performs other essential duties as assigned.

Requirements

SKILLS AND QUALIFICATIONS:

• High School Diploma or Higher
• 3 years minimum experience as a Medical Assistant
• Excellent verbal and written communication skills
• Experience with answering phones and responding to voicemails
• An understanding of medical surgical procedures along with common pathology diagnosis, stat emergent situations, charting and patient scheduling

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.