Treatment Advisor

Treatment Advisor

Recovery Centers of America is currently seeking a fully remote, full-time, Treatment Advisor to join their team!

Schedule: Saturday – Wednesday | 3pm – 11:30pm (EST)  

Pay: $23.68/hour - $28.52/hour (based on education and experience)

Position Overview:

The Admission Center Treatment Advisors at Recovery Centers of America is on the front line in the fight against addiction every day. As the first point of contact for someone looking for help for themselves a loved one, or patient, the Treatment Advisor's objective is getting the person in need help within a Recovery Centers of America substance abuse and addiction facility.

While coordinating patient admission to a facility the Treatment Advisor exercises compassion, empathy, passion and care in every interaction. The process for admissions includes verifying insurance, processing payment, scheduling the patient at the facility, and preparing our patient for the recovery process. It is also expected that the Treatment Advisor will answer general questions, triage calls accordingly and/or provide resources and information upon request. They will also follow up with previous callers who have not yet been admitted to a facility but are still in need of help.

The Treatment Advisor is an advanced role in the Treatment Advisor Career Progression. The Treatment Advisor is required to be in this role for a minimum of six (6) months before being eligible to advance to the Senior Treatment Advisor role, and must have served has an Associate Treatment Advisor for the six (6) months prior to being eligible for the Treatment Advisor role.

As a growing healthcare company there are opportunities for Treatment Advisors to manage teams, attend training sessions, coach and mentor others, join in quality control sessions and lead projects critical to the growth of the company. This is an opportunity for someone looking to advance their career to a management position.

Education and Experience:

• Bachelor's Degree preferred
• 2+ year's professional experience in healthcare, customer service or sales in an admission center environment
• Experience working in a substance abuse facility, in the treatment of addiction or mental health
• Proficiency in Microsoft office. Salesforce experience a plus
• Demonstrated experience providing empathetic and compassionate care for individuals in need

About RCA

Recovery Centers of America (RCA) was founded with the mission of saving millions of lives from the disease of addiction. RCA is growing and has 16 locations offering best-in-class, evidence-based inpatient, outpatient, and medication-assisted addiction treatment. Our clinical expertise, modern facilities and expansive list of services are highly respected in the addiction treatment industry. RCA believes patients who are treated well get well sooner and stay well. We treat every patient with dignity, discretion, and respect. 

Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

Recovery Centers of America provides equal opportunity in employment and in the provision of services. We do not discriminate on the basis of race (including hair type, texture, or style), color, age (40 and over), sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), ancestry, national origin (including Limited English Proficiency), religious creed, disability, veteran status, or any other status protected by law.

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