Travel Technology Product Specialist

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Travel Technology Product Specialist Remote

Full time, India, Costa Rica

In this role you will gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors.

As an Travel Technology Product Specialist, you will

• Analyze Solutions by
  • Meeting with operations and key contacts
  • Determining if the request conflicts with existing standards
  • Performing GDS hit/scan evaluation for the desired solution
  • Creating detailed requirements for development or configuration
  • Providing development team with requirements in JIRAs format
  • Assisting with elements required for design and programming (i.e.: PNRs, profiles)
  • Meeting with designers and developers to ensure design understanding

• Schedule and manage deliverables to fulfill project scope by
  • Evaluating requirements for given requests and assisting with timeline and priority
  • Articulating opportunities and risks
  • Facilitating involvement of other BCD Travel departments to achieve goals

• Focus on Documentation, including
  • Assisting in maintaining confluence or process flows where needed
  • Assisting in documenting solutions in release notes
  • Proactive review and update of product roadmap, project plan, and business case
  • Participating in logs for project work

• Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented. This includes
  • Establishing a proactive approach to addressing and solving customer challenges at the point of sale, including offering alternate solutions
  • Expanding your understanding and support of robotic applications in addition to the point-of-sale applications

• Maintain an advanced understanding of Configuration Manager by participating in the configuration of account, market, and general application updates where needed for the developed or configured solutions for point of sale and robotic applications

About you 

• Strong problem-solving and process reengineering skills 
• Ability to handle medium and high-risk projects/accounts 
• Extensive travel reservations & process experience 
• Good command of English 
• Experience working with GDS Amadeus
• Programming experience using GDS
• Some knowledge of SQL is highly preferred 

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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