Travel Consultant (Sabre GDS & Tramada)

Job Summary

Our client is seeking an experienced Travel Consultant with strong expertise in both leisure and corporate travel. This is a client-facing role ideal for someone who thrives in a fast-paced environment, delivers exceptional customer service, and confidently manages the complete travel booking process from initial enquiry through to ticketing and post-travel support.

The successful candidate will have extensive experience using Sabre GDS, excellent airfare knowledge, and the ability to build long-term client relationships while identifying opportunities to upsell and cross-sell travel products and services. This role requires strong attention to detail, excellent communication skills, and a genuine passion for delivering outstanding travel experiences.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with leisure and corporate clients.
• Provide tailored travel recommendations based on each client's needs, preferences, and budget.
• Deliver exceptional customer service via phone, email, and other communication channels.
• Proactively follow up with clients before, during, and after travel to ensure a seamless experience and encourage repeat business.

Sales & Booking Management

• Manage travel enquiries from initial consultation through to confirmed bookings.
• Prepare accurate, competitive, and customized travel quotations.
• Coordinate complete travel itineraries, including flights, accommodation, tours, cruises, car hire, travel insurance, and other travel services.
• Manage booking amendments, cancellations, exchanges, refunds, and reissues efficiently.
• Identify opportunities to upsell and cross-sell additional travel products and services.
• Meet individual and team sales targets while maintaining exceptional service standards.

Airfare & Ticketing

• Search, price, book, and issue domestic and international airfares using Sabre GDS.
• Apply strong knowledge of fare rules, ticketing deadlines, exchanges, and refund procedures.
• Recommend the most suitable routing and fare options based on client requirements.

Groups & Corporate Travel

• Coordinate group, conference, and corporate travel arrangements from enquiry through completion.
• Negotiate hotel rates and supplier agreements to secure the best value for clients.
• Liaise with travel suppliers to ensure seamless service delivery.

Systems & Administration

• Utilize Sabre GDS, Tramada, and supplier booking platforms efficiently.
• Maintain accurate client records, booking notes, and travel documentation.
• Ensure booking files are complete, accurate, and compliant with company procedures.

Product & Industry Knowledge

• Stay current with destinations, airlines, hotels, cruises, tours, and industry developments.
• Promote preferred suppliers, special offers, and exclusive travel products where appropriate.
• Participate in ongoing learning to maintain strong product and destination knowledge.
  

Part-time role: 3 hours per day (15 hours per week)