The specialist connects with clients to understand their vacation goals and researches suitable travel options including hotels, resorts, and tours. They are responsible for coordinating all travel arrangements, managing reservations, and providing consistent communication throughout the planning process.
Position Overview
We are expanding our virtual team and looking for motivated, people-focused individuals who enjoy building relationships, staying organized, and helping clients create enjoyable vacation experiences.
As a Travel Client Success Specialist, you will support travelers from their initial planning conversation through trip preparation. You'll learn what matters most to each client, research suitable options, assist with coordinating arrangements, and provide consistent communication throughout the process.
No previous travel-industry experience is required. Training, supplier education, and continued team support are provided.
Key Responsibilities
Connect with clients to understand their vacation goals, preferred destinations, dates, interests, and budget
Research hotels, resorts, cruises, transportation, tours, excursions, activities, and vacation packages
Compare available options and identify choices that align with individual client needs
Provide clear information and guidance to help travelers make informed decisions
Assist with coordinating accommodations, transportation, activities, and other requested services
Organize reservation details using approved booking platforms and supplier resources
Prepare confirmations, itineraries, schedules, and relevant pre-departure information
Monitor upcoming deadlines and follow up on outstanding information or client decisions
Provide timely updates and respond to questions as vacation plans develop
Assist with routine reservation changes, cancellations, and special requests
Review traveler information and booking details for accuracy
Maintain organized client records, communication notes, and reservation information
Participate in ongoing destination and supplier education
What We Offer
100% remote opportunity within eligible regions
Flexible part-time and full-time scheduling
Structured onboarding and beginner-friendly training
No previous professional travel experience required
Ongoing team support and guidance
Supplier and destination education
Opportunities to strengthen client service, research, communication, and planning skills
Professional development and growth opportunities
Performance-based incentives and recognition
Qualifying travel discounts and industry-related benefits
Supportive virtual team environment
Qualifications
Strong written and verbal communication skills
Professional and client-focused approach
Excellent listening and relationship-building abilities
Strong organization and attention to detail
Ability to manage multiple client needs and priorities
Comfortable researching and comparing information online
Willingness to learn reservation platforms and digital tools
Resourceful and adaptable when plans or availability change
Strong problem-solving and decision-making skills
Dependable follow-through and effective time management
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
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Marketing Manager
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