Travel Claims Handler

We are looking for an experienced Senior Claims Handler to join our Travel Claims team on a fully remote basis. In this role, you will manage a varied caseload of travel insurance claims, ensuring claims are investigated, assessed and resolved fairly, efficiently and in line with policy terms and regulatory requirements.

• Manage a portfolio of travel insurance claims from notification through to settlement.
• Review claim documentation, policy coverage and supporting evidence to determine appropriate outcomes.
• Investigate complex claims, gathering additional information where required and making informed liability and indemnity decisions.
• Communicate with customers, medical providers, insurers and other third parties throughout the claims process.
• Provide clear and professional guidance to customers, explaining claim decisions and managing expectations.
• Ensure all claims are handled in accordance with policy wording, regulatory requirements and internal procedures.
• Maintain accurate and up to date claim records and documentation.
• Support and mentor less experienced team members, sharing knowledge and providing guidance where appropriate.

• Previous experience handling travel insurance claims is essential.

• Experience managing claims from first notification through to settlement.

• Strong understanding of travel insurance policies, claim investigations and coverage assessments.

• Excellent communication skills with the ability to explain complex information clearly, both verbally and in writing.

• Strong decision making, analytical and problem solving skills.

• Ability to manage a workload effectively, prioritise tasks and meet service standards.

• Demonstrable experience handling sensitive or complex customer conversations with empathy and professionalism.

• Good attention to detail and ability to maintain accurate records.

• Comfortable working independently in a fully remote environment.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)