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AI Summary
About Homeward
Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.
Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.
We’re a fully remote company with a diverse team spread across several countries - Grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.
About the opportunity
We’re seeking a Transaction Coordinator to provide a simpler, more streamlined experience of buying and selling homes.
The Transaction Coordinator Team sits at the center of all the action while being responsible for delivering a world class experience to every Homeward customer and agent that includes an on-time closing.
As part of the team, you’ll be responsible for driving each transaction through to completion as a critical member of Homeward’s front-facing team. The role will include collaboration with both internal and external service providers, such as title, mortgage and insurance providers, while managing transactions through each critical phase.
This position will challenge your ability to establish and implement complex operational processes while working cross-functionally with other critical teams including operations, sales, product, engineering, and customer experience among others.
Note: This role requires working US Central Time hours.
This is a full time contractual position for up to 6 months.
Responsibilities will include:
- Serving as primary point of contact for Homeward’s relationships with settlement service providers
- Read all aspects of contracts in order to execute obligations and to maintain all trailing paperwork: inspection reports, Surveys, receipts, bills, etc.
- Maintain accurate and compliant files for all transactions
- Create timelines and follow-up processes to ensure all transaction deadlines are met
- Draft any addenda needed along the way and keep a record of them on file and ensure they are shared with relevant parties
- Review HOA documents and bylaws to assure no conflicts exist with buyer intentions
- Tracking all critical dates, details, forms, and contracts in our CRM (Salesforce)
- Collaborating with the CX team to ensure we have all necessary deliverables from our buyers to close accurately and on time every time
- Use effective time management skills as well as good judgment to manage everyday tasks
About you:
- 2+ years Real Estate transaction management experience
- Exceptional organizational skills
- Impeccable written and verbal communication skills
- Strong time-management and project management skills
- An ability to remain focused and execute under pressure of deadlines and multitasking
- An intrinsic desire to serve customers and provide a delightful, seamless experience
- The drive to be a part of innovation and a growing team
- Bachelor's degree and/or real estate license preferred
Value-Driven Employee Experience
THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.
CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.
ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.
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