Training Coordinator / Training Lead

The Epic Training Coordinator is responsible for supporting the planning, coordination, and delivery of Epic training programs across clinical, revenue cycle, and operational teams. This role works closely with Principal Trainers, Credentialed Trainers, operational leaders, and project teams to ensure end users are effectively prepared to utilize Epic systems. The coordinator ensures training logistics, scheduling, and materials are organized and executed efficiently to support successful system adoption.

Key Responsibilities

• Coordinate and manage Epic training schedules, including classes, sessions, and one-on-one training support
• Collaborate with Principal Trainers and Credentialed Trainers to align training plans with project timelines and operational needs
• Maintain training rosters, attendance records, and completion tracking within Learning Management Systems (LMS) or Epic training tools
• Assist with the preparation, organization, and distribution of training materials, job aids, and system documentation
• Ensure training environments, classrooms (virtual or in-person), and system access are properly set up ahead of sessions
• Serve as a point of contact for trainees, addressing scheduling questions, enrollment issues, and general training inquiries
• Monitor and report on training progress, completion rates, and overall readiness for go-live events
• Support go-live readiness by coordinating additional training sessions, refresher courses, and end-user support needs
• Partner with operational leadership to identify training gaps and recommend improvements
• Ensure compliance with organizational policies, Epic standards, and regulatory requirements related to training documentation

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 2+ years of experience in training coordination, healthcare operations, or administrative project support
• Experience working in a healthcare IT environment or with Epic systems strongly preferred
• Familiarity with Learning Management Systems (LMS) and training tracking tools
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent communication and customer service skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
• Ability to work in a fast-paced, deadline-driven environment

Preferred Skills

• Experience supporting Epic implementations or optimization projects
• Knowledge of Epic training workflows and methodologies
• Exposure to clinical, revenue cycle, or operational workflows within a healthcare setting
• Ability to analyze training data and produce readiness reports

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $60.00 to $65.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.