Trainer V - Instructor Led eLearning Developer

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Trainer V - Instructor Led eLearning Developer 
Job Title: Training & Dev Specialist V 
Agency: Dept of Family & Protectve Svc 
Department: Learning and Dev - CP 
Posting Number: 21348 
Closing Date: 09/24/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: ABILENE 
Job Location Address: 3610 VINE ST 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 0233,0277,0306,0577,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,1230,5977,6077 
6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D 
47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0 
83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN 

Brief Job Description:

The Training and Development Specialist V designs and develops training programs for DFPS staff through in-person, virtual, and eLearning formats to enhance workforce knowledge, skills, and performance. This role is responsible for preparing learning environments, designing computer-based training, developing instructional materials, coordinating logistics, coordinating implementation plans with delivery team by conducting virtual or in-person train the trainers, and ensuring training aligns with agency goals and adult learning principles.  Whether focused on content creation, facilitation, or eLearning design, the position plays a key role in building agency capacity, supporting staff development, and promoting consistent, high-quality service delivery across the state.

Essential Job Functions (EJFs):

Develop curricula, course outlines, instructional methods, training aids, manuals, and other instructional materials and products.

• Designs comprehensive curricula and course outlines for in-person and virtual training that reflect DFPS policy and adult learning strategies, and creates facilitator guides, case studies, and participant manuals to support consistent instruction statewide.
• Creates interactive eLearning modules, scripts, voiceovers, and digital assessments using multimedia tools software to deliver flexible and accessible training to DFPS staff.

Participate in planning and developing specialized training, staff development, and continuing education programs, and occasionally customized and technology-based training.

• Collaborates with program experts and internal stakeholders to plan and create specialized training content for continuing education courses that address evolving DFPS policy and workforce needs.
• Leads the designs and develops customized eLearning modules and interactive tools for staff across the agency, incorporating assessments tailored to specific program goals.

Research, develop, review, and assess training programs and materials, and recommend modifications as appropriate.

• Research best practices in adult learning to develop and refine training materials for DFPS staff, regularly reviewing content for accuracy and recommending updates to reflect policy or practice changes.
• Assesses classroom and virtual training effectiveness based on participant engagement and feedback, identifying areas for improvement and recommending updates to better meet learner needs and program goals.
• Analyzes learner performance data and user feedback on eLearning modules to identify content gaps or usability issues.

Plan, design, and develop methods for the assessment and evaluation of training effectiveness.

• Develops activities and knowledge checks, to assess and monitor performance.
• Designs pre- and post-assessments, feedback forms, and performance-based evaluations to measure how well training content improves knowledge and skills aligned with DFPS goals.

Participate in solving training problems and ensuring the effective use of modern training methods and techniques.

• Collaborates with program staff to integrate updated policies and evidence-based learning techniques into curricula.
• Troubleshoots issues with online learning tools and user experience, recommending and implementing modern design elements like microlearning, interactive branching or gamification to increase completion and comprehension rates.

Facilitate workshops and meetings.

• Facilitates collaborative curriculum planning meetings with program experts and instructional staff to gather input, align content with agency needs, and plan future training initiatives.
• Leads in-person and virtual workshops for DFPS staff and leaders, guiding discussions, activities, and debriefs to promote engagement and reinforce learning objectives.

Analyze training content for accessibility and recommend changes to remediate accessibility issues.

• Reviews draft and existing training materials to ensure they meet accessibility standards, such as font, readability, alt text, color contrast, and closed captioning, and collaborates to revise content accordingly.
• Analyzes classroom and virtual training presentations for accessibility and provides real-time accommodations or follow-up materials, such as large-print handouts or transcripts.
• Reviews eLearning modules for accessibility compliance, including screen reader compatibility, keyboard navigation, and captioning, and remediates technical issues to comply with federal and state accessibility standards.

Enters data into a training database.

• Enters curriculum updates, revisions, and course metadata into the training database to maintain current and accessible instructional resources for delivery staff statewide.
• Uploads eLearning modules, tracks learning progress, and reviews evaluation data to measure effectiveness and to inform future design improvements.

Analyze training content for accessibility; and recommend changes to make content accessible and remediate accessibility issues.

• Reviews draft and existing training materials to ensure they meet accessibility standards, such as font, readability, alt text, color contrast, and closed captioning, and collaborates to revise content accordingly.
• Analyzes classroom and virtual training presentations for accessibility and provides real-time accommodations or follow-up materials, such as large-print handouts or transcripts.
• Reviews eLearning modules for accessibility compliance, including screen reader compatibility, keyboard navigation, and captioning, and remediates technical issues to comply with federal and state accessibility standards.

Coordinate training events by determining and securing date, time, location, facilitator, and number of participants, and maintain training schedules.

• Communicates live training events for DFPS staff including session information such as the secured date, time, and location information.
• Maintains participant rosters to ensure seamless execution and maximum participation.

Perform training needs assessments to guide training interventions and course development.

• Conducts interviews, surveys, and data reviews with program staff and leadership to assess skill gaps and identify learning needs, using results to prioritize and shape new training content.
• Gathers feedback from participants and facilitators during sessions to identify areas where additional instruction or reinforcement is needed, informing adjustments to future training offerings.

Serve as a professional resource for employees and managers regarding training programs and promotes the use of training services.

• Advises DFPS employees and managers on available training offerings, helping them identify sessions that meet their professional development needs and ensuring they understand how to access and register for courses.
• Responds to staff inquiries about training content.
• Provides technical guidance to DFPS staff employees and supervisors navigating online training platforms, and answering questions related to eLearning access and completion tracking.

Promote the use of training services.

• Build relationships with employees and supervisors during sessions by sharing available learning resources, upcoming classes, and tips for ongoing growth, helping staff see training as a valuable tool.
• Promotes eLearning courses and tools across DFPS through internal newsletters, virtual walk-throughs, and user guides, making staff more aware of flexible self-paced training options.

Design and review course and instructor evaluations for use in enhancing training programs.

• Designs and reviews facilitator evaluations that capture feedback on instructional style, clarity, and engagement, then trains staff to implement changes that enhance the learner experience.

Collect data to help evaluate and analyze training needs and training effectiveness.

• Identifies trends in learner performance, program feedback, and policy changes to inform the design of new or revised curriculum.

Compile data and prepare reports.

• Tracks attendance, participation, and learner evaluations from instructor-led sessions to compile reports

Prepare articles for in-house publications.

• Writes articles highlighting updates to training content, curriculum launches, and best practices for DFPS internal newsletters to keep staff informed and engaged.
• Prepares summaries of successful training events and staff development initiatives for internal publications, recognizing staff participation and promoting the value of professional growth.

Review and implement training programs, policies, and procedures.

• Reviews eLearning policies and LMS protocols to ensure online training aligns with accessibility, data tracking, and maintenance standards, and implements improvements as needed.

Develop policies and procedures for training programs.

• Adheres to protocols for the development, review, launch, and maintenance of online learning modules, including accessibility checks and LMS standards.

Delivers training in a classroom, distance learning environment, or, occasionally, in an eLearning environment.

• Delivers instructor-led training sessions for DFPS employees across statewide offices and virtual platforms, ensuring alignment with DFPS standards and engaging participants through real-world application scenarios.
• Leads virtual refresher and compliance training for seasoned staff statewide to reinforce policy updates and practice shifts, adapting facilitation style and tools to the needs of remote learners.
• Coordinates targeted workshops in person and online, focusing on emerging trends, often tailoring content on the spot based on audience background.

Organizes and prepares materials and supplies for training courses such as notebooks, handouts, flip-charts, projectors, or laptops.

• Develops standardized training material kits, including handouts, visual aids, and facilitator guides for all DFPS divisions, ensuring content is formatted for both print and digital distribution and meets instructional quality standards.

Sets up and arranges training room to support the learning objective.

• Collaborates with trainers and instructional designers to define physical or digital room layouts that enhance interaction and content delivery, using feedback to adjust training design for future sessions.

Maintains training records and training calendars, including course rosters and records of participation.

• Manages digital course participation records and module access logs through the agency’s learning management system to support data integrity and identify follow-up needs for staff completing asynchronous training.

Evaluate, recommend, and plan supplemental training programs with private employers and state or federal agencies.

• Assess external training opportunities from private providers or government partners to identify programs that complement internal DFPS training.
• Evaluates online training programs offered by third parties and recommends digital content that meets DFPS standards.

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of

• applying training and adult education principles, practices, and techniques to both a classroom and blended learning environment.
• DFPS programs and services (or related field) and the ability to apply knowledge to training development.
• group processes, group dynamics, and interpersonal relations.
• instructional and curriculum design.
• learning management and learning content management systems.
• training and development procedures and techniques.

Skill in:

• applying training and adult education principles, practices, and techniques to both a classroom and blended learning environment.
• instructing others and facilitating workshops.
• oral and written communication.
• using a computer and applicable software.
• using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• working collaboratively and cooperatively with diverse groups.

Ability to:

• maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
• assess training needs.
• carry out major assignments in conducting the operations of the business.
• communicate effectively.
• develop and maintain a collaborative approach and professional relationship with staff and all levels of leadership to include representatives from other divisions.
• formulate learning objectives, to develop training objectives, to assess the effectiveness of training, and to assess training needs.
• investigate and resolve matters of significance on behalf of management.
• manage a project through design, development, and deployment of training products.
• prioritize time and work on multiple projects with multiple deadlines. 
• provide consultation or expert advice to management.
• provide guidance and/or oversee the work of others.

Registrations, Licensure Requirements or Certifications:

Applicants for position must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.

Initial Screening Criteria:

• A minimum of 4 years of recent (within past 5 years) experience in APS Program required.
• Graduation from accredited four-year college or university with major course work in social work, education, instructional design, or a related field.
• Experience in writing, formatting, and/or editing large documents strongly preferred.
• Experience in delivering distance learning and/or classroom training strongly preferred.
• Experience in curriculum development preferred.
• Experience in supervision within APS program strongly preferred.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.