Trainer / System Setup Specialist

The Trainer / System Setup Specialist combines end-user training with the controlled setup and configuration of Digital Services systems. The role ensures that systems are correctly prepared for each country and clinic, that users receive effective role-based training, and that training and configuration activities are aligned with project plans, go-live readiness and agreed operational processes. The position is primarily remote but requires regular travel to Affidea clinics for discovery, configuration validation, training, go-live and hypercare support.

• Create and maintain project-specific training strategies and detailed training plans covering audiences, learning objectives, delivery method, schedule, locations, trainers, environments, attendance and completion tracking.

• Conduct training-needs analysis with Business Owners, Project Managers, subject-matter experts, country teams and clinic representatives.

• Develop, review and maintain role-based training materials, including presentations, facilitator guides, user guides, quick-reference guides, exercises, knowledge checks, videos and supporting knowledge articles.

• Deliver engaging virtual and classroom-based training to clinical, administrative, operational and support users across Affidea countries and clinics.

• Adapt training content and delivery to local workflows, language needs, user roles, system configuration and site readiness, while maintaining agreed group standards.

• Coordinate clinic-level training logistics, including participant lists, rooms, equipment, access, training environments, timetables and local communications.

• Evaluate training effectiveness through attendance, completion, learner feedback, knowledge checks and post-training support needs, and implement improvements where required.

• Provide train-the-trainer sessions and support local trainers, super users or change agents so knowledge can be sustained after implementation.

• Perform approved system setup and configuration using documented requirements, configuration workbooks, standard templates and controlled procedures.

• Configure agreed system parameters, organisational structures, locations, user roles, permissions, workflows, reference data, templates and other supported settings within the boundaries of the role.

• Validate configuration with Business Owners, subject-matter experts and technical teams, ensuring that setup reflects approved requirements and local operating processes.

• Maintain accurate configuration records, decision logs, version history and evidence of review and approval.

• Support configuration testing, user acceptance testing and regression testing; record results, raise defects and coordinate resolution with the appropriate technical team.

• Ensure that system access, test data and training environments are prepared before training and go-live activity, escalating gaps or risks promptly.

• Support clinic readiness, go-live and hypercare through on-site floorwalking, user coaching, issue triage, feedback capture and escalation.

• Distinguish training, configuration, process and technical incidents, and route issues to the appropriate owner while maintaining clear follow-up.

• Work closely with the Project Manager, Change Manager, Business Owner, product teams, vendors and clinic stakeholders to align configuration, training and deployment milestones.

• Follow information-governance, data-protection, clinical-safety, access-control and change-control requirements when configuring systems or handling operational information.

• Capture lessons learned and reusable assets to improve future training, system setup and deployment approaches.

• Bachelor’s degree or equivalent professional experience in training, healthcare operations, digital systems, business applications, informatics, IT or a related field.

• Training, instructional design, learning and development, application support or system administration qualifications are desirable.

• Fluent professional English; additional Affidea market languages are an advantage.

• Full ability to travel internationally and to Affidea clinics as required by project deployment plans.

• Practical experience delivering end-user training for digital systems or business applications, through virtual and face-to-face formats.

• Experience creating structured training plans and high-quality learning materials for different user groups.

• Experience setting up or configuring enterprise applications using controlled processes, predefined options or administration tools.

• Experience supporting system testing, user acceptance testing, implementation, go-live or hypercare.

• Experience working with project teams, Business Owners, technical specialists, vendors and operational users in a multi-site environment.

• Healthcare or another regulated environment is strongly preferred.