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The specialist will monitor daily shipments and provide real-time updates to clients while coordinating with carriers to ensure on-time deliveries. They are also responsible for resolving transit delays and maintaining accurate shipping logs.
We are looking for a detail-oriented and proactive Traffic Customer Service Specialist with 1 year of experience in the logistics sector. In this role, you will be the main point of contact for tracking shipments, resolving transit issues, and ensuring seamless communication between carriers and clients.
Provide exceptional customer service by monitoring daily shipments and providing real-time updates to clients.
Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD).
Proactively resolve transit delays, route deviations, or documentation issues.
Maintain accurate logs of shipping data and customer interactions in our system.
Experience: Minimum 1 year of experience in customer service within the logistics, traffic, or supply chain industry.
Language: Advanced conversational English (written and spoken).
Technical: Proficiency in logistics tracking software and Excel.
Equipment: Must have your own reliable work setup (BYOD):
Laptop/PC
High-speed, stable internet connection
Shift: Monday to Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time).
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