Trade Operations Coordinator / Technician
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AI Summary
The Trade Operations Coordinator assists pharmacy staff in dispensing specialty medications and managing daily workflows for manufacturer programs. They provide phone support to patients and providers to resolve pharmacy-related issues and ensure compliance with state and federal laws.
Trade Operations Coordinator / Technician – Onco360 Pharmacy
Buffalo, NY | Full-Time | Starting at $23.00/hour and up
Schedule: Monday–Friday, 10:00 AM–6:30 PM EST
Remote Work available.
Sign-On Bonus: $5,000 for employees starting before July 31, 2026.
Onco360 Pharmacy is seeking Trade Operations Coordinator / Technicians to join our dedicated team in Louisville, KY. Join a mission-driven team making a difference in the lives of cancer patients.
Benefits include:
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life; and short and long-term disability
- Quarterly bonuses
Why Join Us?
- A career with purpose: Help patients access life-saving medications.
- Supportive culture: We value teamwork, respect, integrity, and passion.
- Growth opportunities: We invest in your professional and personal development.
What You’ll Do
The Trade Operations Coordinator will assist pharmacists, technician leads, supervisors, managers and Trade programs in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions. They will ensure all assigned tasks are completed daily.
How You’ll Do This
- Practices first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
- Phone support - Communicates with patients and physician office staff to resolve issues, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
- Understand unique attributes and business rules specific to Manufacturer programs
- Perform duties as assigned by Manager, Operational Implementation specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates etc.
- Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
- Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
- Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
- Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
What You Bring
Education/Learning Experience
- Required: High School Diploma or GED
Work Experience
- Required: 3+ years pharmacy experience
- Desired: 5+ years pharmacy experience
Skills/Knowledge
- Required: Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
- Desired: Specialty pharmacy experience
Licenses/Certifications
- Required: Registration with Board of Pharmacy as required by state law
- Desired: Certified Oncology Concierge Technician (PTCB)
Behavior Competencies
- Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills.
Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.
Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.
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