Title Production Platform Administrator

KEY RESPONSIBILITIES

System Administration and Configuration

• Administer, configure, and maintain workflows, action groups, templates, and document mappings in ResWare and other title production platforms, with complete understanding of platform architecture and interdependencies
• Assess unusual or complex configuration requests, evaluate available options, and devise solutions independently - adapting existing approaches when standard precedent does not apply
• Execute system testing, upgrade validation, and post-change review; identify edge cases and recommend improvements based on observed outcomes
• Apply sophisticated analytical and troubleshooting techniques to diagnose and resolve platform issues; suggest variations in approach when standard methods fall short

User Access and Provisioning

• Administer all user provisioning activities including profile creation, enablement, deactivation, role rights changes, and license coordination
• Independently investigate and resolve complex access issues, applying judgment to identify root cause and select the right course of action

Ticket & Support Management

• Manage assigned support tickets from intake through resolution, maintaining clear stakeholder communication and meeting defined SLAs
• Apply evaluation and judgment to identify patterns across recurring issues and recommend configuration or process adjustments to reduce future volume
• Escalate to vendor, engineering, or platform owner support when warranted; route issues with full context and relevant findings

Reporting & Data Delivery

• Build, update, and maintain operational and business reports for title production workflows across ResWare and related reporting tools, including SSRS
• Complete ad hoc and recurring data requests with a consistently high standard of accuracy and validation before delivery
• Independently investigate and resolve reporting issues, applying judgment to identify root cause and select the appropriate corrective approach
• Recommend improvements to reporting structure, logic, or delivery based on analysis of recurring patterns and stakeholder needs

Requirements & Stakeholder Collaboration

• Gather and clarify requirements with business partners, using judgment to evaluate whether requests address the underlying business need
• Advise stakeholders on platform capabilities and options, adapting communication style to both technical and non-technical audiences
• Build working relationships with senior internal and external partners who may be unfamiliar with the subject matter; communicate findings and recommendations clearly, including on difficult or complex matters

Documentation & Process Standards

• Maintain accurate, complete documentation for platform configuration, reporting logic, and repeatable operational processes
• Identify opportunities to improve documentation and processes within assigned scope and implement those improvements
• Follow and uphold OS National standards for quality, documentation, and communication across all assigned work

QUALIFICATIONS

Required

• 5+ years of hands-on experience administering ResWare or a comparable title and escrow platform
• Complete, working knowledge of ResWare configuration including workflows, action groups, templates, document mappings, user access, and role rights
• Demonstrated ability to independently assess complex, non-standard platform issues and devise solutions with limited precedent or guidance
• Proven track record delivering accurate, high-quality reports from ResWare or related systems, including SSRS
• Strong SQL skills and ability to work with structured data across reporting environments
• Ability to evaluate multiple approaches, adapt existing solutions, and apply judgment to select the right course of action
• Experience advising non-technical and operational stakeholders on platform capabilities and options
• Sophisticated analytical thinking with a high bar for data quality, validation, and accuracy before delivery
• Ability to manage multiple concurrent requests in a ticket-driven environment without losing accuracy or SLA compliance
• Strong written and verbal communication skills with the ability to adapt style to different audiences
• High attention to detail, strong follow-through, and a consistent ownership mindset

Preferred

• Experience with Power BI or similar analytics and data visualization platforms
• Familiarity with title and escrow workflows, industry terminology, and end-to-end operations
• Experience supporting platform upgrades, testing, and change validation
• Familiarity with Linear, structured ticket queues, and escalation processes

CORE COMPETENCIES

Domain Expertise & Problem Solving

• Applies complete knowledge of ResWare and title production platform principles to handle a wide range of assignments - including unusual or complex situations that require sophisticated analysis
• Independently devises solutions from limited information or precedent, adapting existing approaches creatively when standard methods do not fit
• Recognizes when issues require escalation and routes them appropriately with full documentation of findings and recommendations

Execution & Quality

• Delivers accurate, thoroughly validated work across configuration, access management, and reporting
• Manages multiple concurrent requests without losing accuracy, following up proactively to keep work on track
• Identifies patterns behind recurring issues and recommends adjustments to reduce rework and ticket volume

Service & Stakeholder Communication

• Builds productive relationships with operations, technology, and business teams - including senior partners unfamiliar with the subject matter
• Adapts communication style to different audiences: accessible and non-technical for operators, detailed and precise for technical partners
• Advises others on difficult or complex matters with clarity and confidence; proactively communicates status and findings throughout each request

Quality & Continuous Improvement

• Follows OS National standards for documentation, communication, and quality across all work
• Suggests improvements to workflows, reporting logic, and processes based on hands-on experience and pattern recognition
• Maintains accurate, complete documentation that supports continuity and reduces rework across the team

WORKING CONDITIONS

This is a full-time exempt position. The role operates in a fast-paced, deadline-driven environment. This is a remote position. Occasional travel for vendor meetings, training, or company events may be required.