Title Express - Remote Lender Communication Specialist
Please mention DailyRemote when applying
AI Summary
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
- Provide professional and timely email support to lender partners and internal agents.
- Serve as a knowledgeable point of contact for issue resolution, escalations, and troubleshooting support.
- Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
- Conduct audits to ensure process accuracy, compliance, and data integrity.
- Assist in creating and delivering presentations and training sessions for internal stakeholders and external partners.
- Contribute to special projects and strategic initiatives as assigned.
- Maintain detailed documentation of communications, issues, and resolutions.
- Proactively identify process improvements and contribute to operational efficiency.
- Foster positive and collaborative team dynamics across the department.
- Manage daily email communications with lenders, sellers, and internal stakeholders, ensuring professionalism, clarity, and timely responses.
- Handle escalations from lenders or internal teams, resolving issues promptly or routing to the appropriate resource.
- Send lender-facing messages and updates, coordinating information and responses to support smooth portal operations.
- Execute special projects, including spreadsheet management, data tracking, and reporting to support team workflows.
- Oversee all aspects of the communications team’s processes for the lender portal department, ensuring accuracy, efficiency, and adherence to departmental standards.
- 2+ years of experience in customer service, email support, or operations (lending or financial services experience plus).
- Exceptional written communication skills with a professional tone and attention to grammar.
- Strong problem-solving skills and the ability to work independently and with a team are important.
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- High attention to detail and accuracy in all aspects of work.
- Proficiency in using email platforms, spreadsheets, and other communication tools is important.
- Comfortable presentation and speaking in team meetings and training sessions.
Pay: $23.67 - $26.68 per hour
Benefits:
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
