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TikTok Shop Affiliate Support Specialist

Location: Remote — Colombia

Work Arrangement: This is a fully remote (telecommute) position.

Employment Type: Full-Time

Industry: E-commerce / Social Commerce / Digital Marketing

Compensation: $1,000 – $1,500 USD/month

English Proficiency: Advanced (C1/C2) – Professional written and verbal communication required.

Schedule: Full-Time | US Pacific Time (PST/PDT)

Start Date: As Soon As Possible

About the Role

We're looking for a detail-oriented TikTok Shop Affiliate Support Specialist to help manage the day-to-day operations of creator and affiliate programs across multiple client accounts.

In this role, you'll be responsible for supporting creator communications, reviewing sample requests, vetting creators and content, assisting with outreach campaigns, and ensuring assigned TikTok Shop accounts remain organized and up to date. This position is ideal for someone who enjoys operational work, communicates effectively, and thrives in a fast-paced social commerce environment.

What You'll Do

Creator Communication

• Respond to creator inquiries using approved messaging templates.

• Support creators with questions related to campaigns, samples, commissions, and account information.

• Escalate complex or sensitive issues to the appropriate team members.

Sample & Affiliate Management

• Review and process creator sample requests.

• Approve or decline requests based on established brand guidelines.

• Maintain clean and organized approval queues.

Creator & Content Review

• Evaluate creators for brand fit, content quality, engagement, and compliance.

• Review submitted content to ensure it aligns with campaign requirements.

• Identify and escalate potential brand safety or compliance concerns.

Campaign Support

• Send creator outreach messages and campaign invitations.

• Track creator responses and assist with campaign coordination.

• Support active affiliate campaigns and ensure timely follow-up.

Account Operations

• Monitor assigned TikTok Shop accounts and complete daily operational tasks.

• Keep workflows, trackers, and account information organized and current.

• Communicate blockers and workload concerns proactively.

What We're Looking For

Required Qualifications

• 1+ year of experience in influencer marketing, affiliate marketing, social commerce, customer support, e-commerce, or digital marketing.

• Strong written communication skills.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Comfortable following established processes while maintaining high accuracy.

• Strong problem-solving skills and a proactive mindset.

• Advanced English proficiency (C1/C2) with excellent written and verbal communication skills.

Preferred Qualifications

• Experience using TikTok Shop Seller Center or Affiliate Center.

• Experience supporting influencer or affiliate campaigns.

• Familiarity with creator outreach and content moderation.

• Agency or multi-client experience.

• Experience working with spreadsheets, project management tools, or CRM platforms.

Candidate Evaluation Considerations

To ensure success in this role, the following factors will be carefully evaluated during the selection process:

• Strong written communication and professionalism.

• Ability to manage high volumes of operational tasks accurately.

• Excellent attention to detail and organizational skills.

• Sound judgment when reviewing creators and content.

• Ability to identify issues, prioritize work, and escalate when appropriate.

• Dependability, ownership, and a commitment to delivering high-quality work.

What Success Looks Like

• Creator messages and support requests are handled promptly and professionally.

• Sample request queues remain organized and up to date.

• Creator reviews are accurate, consistent, and aligned with brand guidelines.

• Campaign support tasks are completed efficiently with minimal supervision.

• Assigned accounts remain organized, compliant, and operating smoothly.

Why Join Us?

• Fully remote opportunity.

• Competitive compensation.

• Work with leading consumer brands in one of the fastest-growing areas of digital commerce.

• Gain hands-on experience in TikTok Shop and affiliate marketing.

• Long-term career growth opportunities.

• Collaborative, fast-paced, and innovative team environment.

Important Notes

Applications may receive priority consideration if candidates:

• Have previous experience supporting TikTok Shop or influencer marketing programs.

• Demonstrate exceptional attention to detail and written communication skills.

• Are comfortable working US Pacific Time (PST/PDT) hours.

This is a fully remote (telecommute) position.