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Position Summary
The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms.
Responsibilities
- Configure, deploy, and install Windows desktop and laptop workstations.
- Perform workstation replacements, upgrades, and migrations.
- Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications.
- Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains.
- Install and configure business software and peripherals.
- Document work performed and maintain accurate client records.
- Utilize ConnectWise Manage.
- Use NinjaOne (Ninja RMM).
- Troubleshoot basic Windows, networking, and Microsoft 365 issues.
- Provide professional onsite and remote customer support.
- Escalate complex issues.
- Follow SOPs.
Requirements
Required Qualifications
- Minimum 1 year of experience working for an MSP.
- Experience with ConnectWise Manage preferred.
- Experience with NinjaOne (Ninja RMM) preferred.
- Proficient with Microsoft 365.
- Knowledge of Windows 11.
- Familiarity with Active Directory and Microsoft Entra ID.
- Basic networking knowledge.
- Excellent customer service.
Benefits
Benefits
- Health Care Plans (Medical, Dental & Vision)
- Retirement Plan and Matching (Simple IRA)
- Paid Time Off (Vacation, Sick, and Public Holidays)
- Full-Remote Work from Home
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