The Senior Manager, Industrial Engineering- Workforce Management (WFM)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Industrial Engineering (IE), is responsible for leading the development, maintenance, and strategic evolution of engineered labor standards and workload models that support Retail. This role sets direction for how work is measured, prioritized, and translated into labor budgets and scheduling inputs.

This leader plays a critical role in reducing unmodeled workload, establishing clear prioritization frameworks, and influencing cross-functional partners to ensure work that drives the highest operational value is properly sized, validated, and funded. The role balances executional rigor with strategic leadership, ensuring both near-term delivery and long-term sustainability of the workload model.

Required Qualifications
•    8+ years of total business experience 
•    8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity 
•    8+ years influencing with and without authority. 
•    8+ years leveraging data to support strategic plans and return on investment. 
•    8+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc. 
•    8+ years’ experience building high-performing teams. 
•    8+ years’ experience engaging and inspiring a team to reach optimal business outcomes together. 
•    Familiarity with workforce management processes and extensive knowledge of retail business operations 
•    Advanced skills in MS Office 
•    Ability to travel up to 25% of the time, based on business needs. 

Preferred Qualifications
•    MOST Certified 
•    10+ years of total business experience 
•    10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity 
•    10+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions. 
•    10+ years influencing with and without authority. 
•    10+ years leveraging data to support strategic plans and return on investment. 
•    10+ years’ experience working with a team to prioritize work based on skills, needs, timelines, etc. 
•    10+ years’ experience building high-performing teams. 
•    10+ years’ experience engaging and inspiring a team to reach optimal business outcomes together. 
•    Knowledge of or certification in Lean Six Sigma practices a plus 
•    Familiarity with StandardsPro is a plus. 
•    Master's degree preferred.  

Education

•    Bachelor's Degree in Industrial Engineering, Engineering Management or similar discipline

•    Master's degree preferred.  

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.