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AI Summary
Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.
Job Summary: Apex IT India is looking for a Management Consultant in Oracle CX space, willing to contribute and manage challenging tasks.
Duties/Responsibilities:
- Exhibit strong project management skills
- Manage the delivery of multiple Oracle CX projects
- Should have worked on oracle Redwood
- Designing the application using Redwood and modifying the Redwood pages
- Strong functional knowledge on CRM concepts
- Exhibit strong technical leadership skills in more than one Oracle CX product
- Own development responsibility from definition through delivery
- Exhibit strong design and development skills
- Orientation to contribute both as a mentor as well as an individual contributor
- Strong troubleshooting skills
- Ability to manage team and different stakeholders
- Ability to scale up quickly on different Oracle CX offerings
- Contribute to Oracle CX community within Apex IT
Competency (Knowledge, Skills, and Abilities):
- 10+ years of total IT experience out of which 6+ years of experience in implementing Oracle Engagement Cloud and/ or Oracle Sales Cloud or any other Oracle CX offering.
- Must have at least 3 full projects experience, through go live
- Prior experience with working on fast paced milestones using flexible and adaptive methodologies’
- Agile knowledge is must
- Prior experience using JIRA or any other ticketing tool is preferred
- Certification in primary work area is preferred
- Strong programming skills, as well as the ability to review complex code bases written by others
- Ability to research, follow up and resolve complex problems
- Experience/knowledge on functional modules like Sales Planning and Forecasting, Engagement Cloud Service Request functionalities, Sales Territories, Fusion CRM BI/Dashboards/KPIs, Mobile and Outlook integration, File Import.
- Ability to understand, analyse and solve both explicit and implicit requirements
- Thought leadership in delivery activities
- Good communication and Interpersonal skills
Position Type and expected hours of work: Full Time/Permanent and 40 hours per week
Required Education and Experience: Any Graduate. Minimum 3 years of relevant experience in Oracle CX / Oracle Sales Cloud.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
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