Temporary Human Resources Services Representative

Overview

Foot Locker is seeking a Temporary Human Resources Services Representative to join their dynamic, collaborative team. The Human Resources Service Center the first point of contact for all Total Rewards (Benefits, Compensation, HR Management Systems, Mobility) inquiries for Foot Locker team members. The HR Services Representative provides a high level of customer service in response to team member and retiree questions, telephonically and via email. This individual provides administrative support for the day-to-day administration of Foot Locker Team member life cycle.

This is a temporary assignment expected to last approximately 6 months.

Responsibilities

• Provide a high level, first point of contact, customer service to Team Members in response to  HR related inquiries via phone, email, and ServiceNow cases while maintaining a high level of confidentiality.
• Answers questions, research information, and assists with problem resolution within Service Level Agreements (SLAs).
• Actively monitor case load volumes to ensure effective response and resolution.
• Escalate complex issues and cases to appropriate team members and departments.
• Responds to HR Services emails, completes government-required forms, processing of benefit related enrollment forms, resolving system errors, assisting with Self-Service functionality and health insurance.
• Provide detailed research related to benefit inquiries, and appropriate response to team members and key business partners.
• Process HR system updates, run daily queries from PeopleSoft, and submit life insurance claims
• Update process documentation in process and provide continuous feedback opportunities.
• Provides a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer
• Maintain a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations.
• Assists with various office tasks and provides backup to other team members as required.
• Ability to operate in a fast-paced agile team remote environment.

Qualifications

• Bachelor’s degree in human resources, business, or relevant benefits work experience preferred.
• Two years of customer service and/or call center experience.
• High proficiency in Microsoft Office (Excel, Word and PowerPoint)
• PeopleSoft and/or HRIS experience preferred
• Strong oral and written communication skills
• Able to prioritize, organize, and pay close attention to detail
• Ability to effectively manage and prioritize multiple tasks.
• Proficient in operating general office equipment: multi-line phone, etc.

At Foot Locker, we value innovation, authenticity, and integrity in all that we do.  To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments.  To ensure a smooth and secure experience, please review the following guidelines:

• Cameras must be on for all virtual interviews.
• AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

Benefits

The hourly base salary is $20/hour. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below:

Foot Locker Benefits:

• Employee Discount
• Opportunities for Advancement
• Strong Company Culture