Technical Writer, Manager

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Technical Writer Manager to join our growing team.

Job Summary:

As a Technical Writer Manager, you play a key role in supervising and coordinating the Technical Writing team’s projects, ensuring alignment with organizational goals and project requirements. Drawing on your technical writing background and managerial expertise, you analyze forecasts, track variances, and assign tasks to optimize project outcomes and resource allocation, and you offer insights and strategic approaches to enhance team effectiveness. Collaborating closely with Technical Writing Specialists, you monitor project progress, troubleshoot issues, and ensure adherence to timelines and standards. Your role also includes administering and maintaining documentation tools, facilitating smooth operations, and supporting both team growth and client satisfaction by bridging communication between individual contributors and senior leadership.

***This is a remote position that requires the ability to effectively manage and collaborate across multiple time zones, including regular interaction with teams based in India. ***

Responsibilities:

• Function as a supervisor, coordinating team members and projects to ensure alignment with organizational objectives, timelines, and quality standards.
• Analyze project forecasts and track variances to optimize resource allocation, making strategic adjustments as needed to support project goals.
• Plan, prioritize, and assign tasks to team members, collaborating closely to monitor project progress and resolve challenges.
• Facilitate cross-functional collaboration by working with stakeholders across departments to gather information, clarify requirements, and address project needs effectively.
• Provide insights and strategic recommendations to improve team processes, enhance workflow efficiency, and support continuous improvement in documentation quality.
• Administer and maintain documentation tools, ensuring that resources are readily available and well-organized to support efficient project execution.
• Support team development by providing mentorship and task guidance, fostering skill growth, and ensuring adherence to best practices.
• Track and report on project metrics, progress, and outcomes, delivering valuable insights to inform decision-making and strategic planning.
• Troubleshoot issues as they arise, identifying root causes and coordinating corrective actions to maintain project momentum and meet deadlines.
• Uphold a high standard of quality in all deliverables, reviewing documentation to ensure consistency with established standards and accessibility requirements.

The list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor’s or Master’s Degree in English, Technical and Professional Communication, Journalism, or a related business field OR will consider years of experience in lieu of a degree.
• A minimum of 10 years of relevant technical or medical writing experience.
• Proven experience leading documentation efforts for information technology teams, technical staff, or similar groups, or demonstrated success managing teams and guiding complex projects in a related field.
• Experience in large, complex organizations, including centralized or matrixed team environments.
• Familiarity with the Software Development Life Cycle (SDLC).
• Adaptability, flexibility, and keen attention to detail are critical.
• Strong interpersonal skills to communicate effectively with a wide range of technical and non-technical staff, accept constructive feedback on drafts, and manage tasks under tight deadlines.
• Self-motivated, with strong time management skills and the ability to balance multiple priorities effectively.
• This is a remote position that requires the ability to effectively manage and collaborate across multiple time zones, including regular interaction with teams based in India. 

Preferred Qualifications

• Experience in the healthcare industry.
• Expert knowledge of Microsoft Office Suite (particularly Word, Excel, and Visio) and proficiency with documentation and publishing tools.
• Strong understanding of WCAG accessibility standards to promote accessible content creation.
• Demonstrated technical understanding with the ability to communicate complex technical concepts in accessible, business-oriented language.
• This role involves handling sensitive materials and requires a high level of confidentiality.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”