Technical Writer
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AI Summary
Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions. We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more. If we’ve described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.
- Creates and maintains user guides, SOPs, system design documents, and ATO
- documentation for the Enterprise Governance, Risk, and Compliance (GRC) platform implementations.
- Create, update, and deliver Enterprise Governance, Risk, and Compliance (GRC) platform User Guides and Resources (e.g. Knowledge Base, FAQs, Design Specification Documents (DSD)).
- Ensures consistency and accuracy across deliverables using templates aligned with HHS and NIST documentation standards.
- Works closely with developers, business analysts, and program teams to capture accurate technical and business process descriptions.
- Ensures all documentation complies with Section 508 accessibility standards for federal content.
- Creates and maintains OSCAL-compliant templates and integrates XML/JSON documentation for control implementation artifacts.
- Edits content for readability, clarity, and compliance with formatting requirements.
- Manages document versioning using SharePoint, Git, or equivalent repositories to ensure audit-ready traceability.
- Supports the integration of screenshots, diagrams, and workflows into user-friendly content.
- Possesses over 5 years of experience authoring IT documentation for compliance, technical, and system lifecycle content in federal agencies.
- Familiar with HHS ATO templates, including PIA/PTAs, SSPs, SARs, and POA&Ms.
- Experience using Microsoft Word, SharePoint, and Confluence for document collaboration.
- Preferred certifications include Certified Technical Writer (CTW), Certified Information Professional (CIP), or OSCAL Practitioner.
- Demonstrated familiarity with the NIST Risk Management Framework (RMF) and federal knowledge management standards.
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