Technical Trainer (Remote)

GovCIO is currently seeking a remote Technical Trainer to develop, deliver, and support continuous improvement of high-quality training programs. With a focus on operational workflows, technical systems, software applications, and hardware devices. This role combines exceptional presentation and writing skills with the ability to engage, educate, and inspire diverse audiences through effective training.  

Responsibilities include developing clear, concise, and engaging training materials while delivering professional and impactful training presentations. Collaborating closely with Support Center program management, operational team, product managers, technicians, and engineers. Ensuring training content remains accurate, relevant, and aligned with evolving system capabilities, business processes, and overall program objectives to drive user adoption, operational excellence, workforce readiness, and mission success.

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, Standard Operating Procedures (SOP), and other learning resources.
• Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.
• Translate complex operational and technical concepts into clear, concise, and user-friendly content.
• Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
• Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
• Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
• Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

Required Skills and Experience:

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 yrs of experience (or equivalent combination of education and experience).
• Minimum 2 year of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
• Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences
• Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation
• Able to communicate ideas in both technical and user-friendly language
• History of consistently meeting or exceeding established individual performance objectives and goals
• Calm and focused ability to handle high-pressure escalations, roadblocks / challenges, and customer expectations
• Be a team player!
• Regular and reliable attendance is required

Clearance Required:

• Must be able to obtain and maintain a Public Trust Security Clearance
• U.S. citizenship required

Preferred Skills and Experience: 

• Strong technical writing, editing, proofreading, and content development skills.
• Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.
• Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.
• Experience with Learning Management Systems (LMS) and e-learning development tools.
• Ability to create visual training materials, process flows, and instructional content.
• Strong interpersonal, communication, collaboration, and stakeholder management skills.
• Knowledge of adult learning principles, instructional design methodologies, and training best practices.
• Ability to learn and understand new technologies, applications, and operational processes quickly.

Professional Qualifications:

• • Strong work ethic and accountability
  • Effective time management and multitasking ability
  • Dependable, punctual, and customer-focused
  • Team-oriented with a collaborative mindset
  • Attention to detail and quality
  • Problem-solving and analytical thinking
  • Confident, calm, and clear communicator