Key Responsibilities- Provide first-line technical support to customers, sales professionals, and customer service teams.
- Analyze customer applications and make industry specific product recommendations.
- Technical evaluations of conveyor systems.
- Diagnose and resolve technical issues through remote troubleshooting.
- Create Bills of Materials (BOMs)
- Develop and deliver technical presentations, webinars, and customer training sessions.
- Provide technical training for other employees.
- Research & locate technical data.
- Collaborate with global technical teams to share knowledge and best practices.
Qualifications
- Native-level Japanese and professional working proficiency in English.
- Bachelor's degree or higher in Engineering or a related technical discipline. Mechanical Engineering is preferred.
- Minimum of 3 years of experience in industrial technical support, application engineering, industrial equipment, manufacturing, or related technical sales/support role, with a solid understanding of the Japanese business environment.
- Strong mechanical aptitude with the ability to understand, explain, and apply engineering concepts.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and interpersonal skills with the ability to build trust and credibility.
- Proficiency with Microsoft Office applications and 2D/3D CAD software.
- Ability to manage multiple priorities and projects simultaneously.
- Customer-focused mindset with strong ownership, initiative, and teamwork skills.
Preferred- Experience with conveyor systems, automation equipment, packaging, logistics, food processing, or manufacturing environments, with an understanding of the Japanese business environment.
- Experience working within an international or matrix organization.
- Familiarity with project management and technical consulting activities.
Why Intralox?
At Intralox, we believe that solving customer challenges starts with empowering our people. As the global leader in innovative conveyor solutions, we help some of the world's most recognized manufacturers and logistics companies improve productivity, efficiency, and reliability.
When you join Intralox, you will benefit from:
Meaningful Technical WorkWork on challenging engineering problems and develop solutions that create measurable value for customers across multiple industries.
Global Collaboration
Partner with experienced engineers and technical specialists around the world while building an international career from Japan.
Continuous Learning and Development
Expand your expertise through ongoing technical training, knowledge sharing, and exposure to diverse applications and technologies.
High-Performance, People-Centered Culture
We foster a collaborative and respectful environment where initiative, innovation, and personal accountability are valued.
Long-Term Career Growth
As a growing global organization, we provide opportunities to develop your skills, broaden your responsibilities, and advance your career over time.
Flexibility
Enjoy the benefits of a home-based role while remaining closely connected to local and global teams.
Join Intralox and become part of a team that combines engineering excellence, innovation, and customer focus to solve complex challenges and deliver lasting results.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
