Technical Support Analyst I

Job Discipline Description Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision Recommended Skills Functional Knowledge: Applies analytical and technical skills to perform a variety of activities Business Expertise: Has good understanding of how the team integrates with others Leadership: Has no supervisory responsibilities Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact: Impacts the quality and quantity of own work Interpersonal Skills: Uses communication skills and common courtesy to exchange information

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