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Provide first-line technical assistance via email, chat, and phone to resolve software, hardware, and network issues. Document solutions in the knowledge base and collaborate with engineering teams to resolve complex technical problems.
About GOLFTEC Enterprises: GOLFTEC Enterprises is a dynamic, technology-driven leader in the golf industry, uniting two premier brands—GOLFTEC and SKYTRAK—with a shared mission: to help people play better golf. GOLFTEC, the world leader in golf instruction, leverages proprietary swing motion capture technology, OptiMotion, to deliver data-driven coaching and measurable improvement. By providing instant, actionable feedback, GOLFTEC empowers Coaches and Students to accelerate learning and maximize performance. SKYTRAK, the most popular consumer launch monitor and golf simulator, brings professional-grade analytics and immersive play experiences to golfers everywhere. Its innovative technology helps players track performance, practice with purpose, and enjoy the game year-round. Together, GOLFTEC Enterprises is redefining how golf is taught, practiced, and experienced. We combine cutting-edge technology, industry expertise, and a passion for innovation to create meaningful impact—for golfers, employees, and the future of the game. Role Overview: We’re looking for a Remote Technical Support Analyst who loves solving problems and providing exceptional customer experiences. You’ll be the first line of technical assistance for our clients, helping troubleshoot issues, guiding users, and ensuring smooth operation of our systems. If you enjoy helping people and making technology work for them, this role is perfect for you. Key Responsibilities: Respond to technical inquiries via email, chat, and phone in a timely and professional manner. Troubleshoot software, hardware, and network issues for clients or internal teams. Document incidents, solutions, and knowledge base articles to improve support processes. Collaborate with engineering and IT teams to escalate and resolve complex technical issues. Maintain a positive and proactive approach to customer service. Identify recurring technical problems and suggest process improvements. Requirements: Proven experience in technical support, IT helpdesk, or related roles. Strong problem-solving skills and ability to troubleshoot technical issues remotely. Excellent verbal and written communication skills. Familiarity with Windows, Mac, and common business software. Knowledge of networking, cloud services, or SaaS platforms is a plus. Comfortable working independently in a remote environment and managing multiple priorities.
This is a remote position.
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