Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

GovCIO is currently hiring for Technical Subject Matter Expert (SME) - Tier 2 Support, to provide advanced troubleshooting, system expertise, and operational support for complex issues from Tier 1. This role requires deep knowledge of IT application administration to support mission-critical customer environments. This role is a fully remote, U.S.-based position, with core hours of operation Monday through Friday, 8:00 AM to 5:00 PM ET. 

• Resolve complex incidents escalated from Tier 1 related to PCS PL applications, including Pharmacy namespaces, outpatient/inpatient pharmacy functions, and integrations with commercial drug databases such as First Databank (FDB).
• Troubleshoot issues connected to OneVA Pharmacy, Park a Prescription, and outpatient medication processing, inpatient medication processing, drug file management, barcode medication administration (BCMA), state prescription monitoring program, CMOP processing, MOCHA order checks, and Inbound eRx
• Support VistA KIDS components and interfaces and maintain system integrations with dependent applications.
• Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root cause resolution and long‑term fixes.
• Create and maintain documentation including, troubleshooting guides,
• Communicate clearly and professionally with customers, stakeholders, and senior IT staff; prepare briefings and participate in technical discussions.
• Provide mentorship and technical support to Tier 1 personnel, sharing knowledge and best practices.

Bachelor's with 15 years (or commensurate experience)

Required Skills and Experience

• Proficiency with VistA Pharmacy namespaces and their interactions with core medication management workflows.
• Hands‑on experience with KIDS patching, VistA infrastructure, and cross-namespace dependency validation.
• Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates and application changes across PCS Pharmacy systems.
• Understanding of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks.
• Familiarity with AMPL-GUI communication workflows.
• Experience with federal security policies, , and PHI handling requirements.
• Ability to interpret logs and message payloads in Vista pharmacy-related technologies.
• Understanding information security policies and best practices for safeguarding systems and data.
• Strong written and verbal communication skills, with a demonstrated ability to produce clear technical documentation, reports, and briefings.
• Ability to collaborate effectively with Tier 1, Tier 3, engineering teams, developers, and external stakeholders to resolve issues and implement improvements.
• Strong organizational skills with the ability to manage multiple tasks, incidents, and priorities concurrently.

• Clearance Required:    Ability to obtain and maintain a Suitability/Public Trust clearance.

Preferred Skills and Experience

• Hands‑on experience with VistA KIDS and related interfaces (especially for roles supporting VA or healthcare systems).