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AI Summary
JOB DESCRIPTION:
Technical Service Specialist (Diagnostic Division)
For our Abbott Diagnostics Division we are looking for a talented, well-motivated person to join our filed support team in Baltics as a Technical Service Specialist. This will be a field-based role dedicated for Baltics.
PRIMARY OBJECTIVE OF THE POSITION
The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
MAJOR ACCOUNTABILITIES
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
- Provide level two service (complex service interventions requiring more than four hours of labor)
- Installation of instruments and automation
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
- Assist with customer business reviews
- Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
- Deliver basic customer operator introductory trainings post install or post hardware
REQUIREMENTS / WORK EXPERIENCE
- Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
- Successful engagement with customers, specifically key stakeholders and lab staff
- Excellent product and industry knowledge
- Excellent experience and process skills of the business functions service delivery
- Excellent communication skills
- Very good command of English and local language is a must
- Ability to identify and drive resolution of issues
- Technical expert for product line responsibility
- Excellent experience in use of analytical tools and software
- Valid driving license and good driving experience
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Latvia : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
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