Technical Service Manager, North America (Global Manufacturer - Aerospace Coatings)
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AI Summary
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
Lead the delivery of technical support and service solutions for aerospace coatings across all region segments to include General Aviation, Cabin, Structure, Air Defense, and Airlines. Will ensure the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance to enhance customer satisfaction and operational efficiency. Will collaborate with sales, supply chain, and research and development to deliver technical solutions in alignment with business strategy and regional sales goals.
Key Responsibilites
- Lead and develop a regional technical service team, recruiting experts and providing training on aerospace coating applications and regulations.
- Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.
- Collaborate with sales teams to address client technical needs and support key account managers in securing and retaining contracts.
- Leverage customer relationship management (CRM) systems to track technical service requests and performance, enhancing service delivery and client interaction data.
- Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Sales Manager.
- Partner with Research and Development to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).
- Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.
- Conduct technical market analysis to identify emerging coating needs such as eco-friendly or high-performance solutions, supporting sales growth.
- Ensure adherence to corporate policies, Health/Safety/Environmental standards, and aerospace regulations in all technical service activities.
Job Requirements
- Bachelor of Science in Chemical Engineering, Materials Science, Aerospace Engineering, or related field. Master of Science in Engineering, Business, or related field with coursework in coating technologies or technical management preferred.
- 10 years' experience in technical service, engineering, or related roles.
- 5 years' experience in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications. Experience in original equipment manufacturer (OEM), maintenance/repair/operations (MRO), or defense contractors with a track record of resolving complex coating performance issues preferred.
- Experience with aerospace coating technologies including lightweight, fire-retardant, anti-corrosion, and high-durability solutions with knowledge of application processes (e.g., spray, curing) and testing protocols.
- Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery.
- Proven experience managing technical service teams and collaborating with sales and research and development to support customer needs. Must be familiar with customer relationship management (CRM) and integrated business planning (IBP) processes.
- Effective leadership, stakeholder management, project management, and decision making skills required. Must be able to lead technical service teams, deliver technical solutions, and understand cost-to-service/technical service metrics, driving high service levels and customer satisfaction across business segments.
- Strong communication, presentation and organizational skills with the ability to deliver technical presentations to clients and sales teams, explaining complex coating solutions.
- Ability to travel up to 40%.
- Must be proficient in Microsoft Office.
Position Location
Preferred location for position is Waukegan, Illinois. A remote location outside of the Waukegan area may be considered.based on ability to meet position requirements.
Rewards and Benefits
The salary range for these skills is $120,000.00 - $135,000.00 based upon experience. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
Perks for Joining AkzoNobel!
Medical insurance with HAS
Dental, Vision, Life, AD&D benefits
Annual bonus
401K retirement savings with 6% company match
Generous vacation, personal and holiday pay
Paid Parental leave
Active Diversity and Inclusion Networks
Career growth opportunities on a regional and global scale
Tuition Reimbursement
Career growth opportunities
Employee referral bonus
#LI-VS1
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 48602
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