Technical Sales Support Representative

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

The position will be in charge to position ITT Goulds as the best pump supplier for main projects, increasing slurry / Verticals pump installed base. on-site installation, service, repair, process and development support, test support, trouble shooting, and training of products at customer facilities in a timely and cost-effective manner. Help customers with the operation and maintenance of the pumping system. Company experts with customers on administrative and technical matters.

Essential Responsibilities

Perform the following services following company procedures:

• Identify potential pump repair opportunities.
• Pump Commissioning and Start-up.
• Warranty Evaluation on-site.
• Customer surveys and evaluations.
• Diagnoses and troubleshooting Repairs.
• Prepare detailed Service Reports for customers and company.
• Follow the company expenses policy and submit expense reports in timely matters and within the limits established in the company expenses policy.
• Maintain tools/work equipment in good working conditions.
• Problem solving.
• Maintain a customer focus to ensure customer satisfaction.

Position Requirements

EDUCATION:  

Mechanical, Electrical, Industrial Engineer.

CREDENTIALS OR CERTIFICATIONS:

Vibration Analysis Level I (Level II Desirable)

Shaft Alignment certification (Desirable)

English (Intermediate - Advanced)

EXPERIENCE: at least 3 years of verified experience on:

• Pump Start-up & operation.
• Predictive / corrective pumps maintenance.
• Pump Test and API Norms Reference.
• Work Under Pressure.
• Personal Training skills.

SPECIFIC KNOWLEDGE / TECHNICAL COMPETENCIES:

• Full knowledge on Hydraulics & Centrifugal Pumps.
• Intermediate Electric Motor & Diesel Engines knowledge.
• Basic VFD Operation.Basic Process Knowledge.