Technical Sales Manager - Pump & Treatment Rental - Anglian Region

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Technical Sales Manager - Pump & Treatment Rental
Location: UK / Ireland  -  Europe travel required

We are looking for a Technical Sales Manager - Pump & Treatment Rental to support the continued growth of our UV wastewater business across the UK, Ireland and Europe. Working across an installed base of more than 500 municipal UV wastewater systems, this role is focused on identifying refurbishment, upgrade, modernisation and expansion opportunities within existing Wedeco UV installations, and other Xylem disinfection technologies.

This is a highly visible role that combines hands-on technical assessment with strong customer interaction and commercial awareness. You will carry out condition audits, health checks and site surveys, assess system condition, identify improvement opportunities, and turn your findings into clear, high-quality reports and recommendations for both customers and internal teams.
Working closely with colleagues across Aftermarket, Engineering, Sales, Service and Project Management, you will help shape practical and commercially viable solutions that deliver value for customers while supporting Xylem’s growth strategy.

What you’ll be doing

You will be responsible for carrying out structured condition audits, health checks and site surveys on installed Wedeco UV systems and ancillaries across the UK, Ireland and Europe. Through these assessments, you will identify opportunities for refurbishment, upgrade, modernisation and system expansion, with a clear focus on improving reliability, compliance, performance and lifecycle value.
A key part of the role is electrical and controls-based assessment. You will be expected to investigate installed systems through visual and hands-on inspection, including — where authorised and competent to do so — opening panels, assessing electrical equipment, and interrogating PLC, HMI and associated control systems to identify faults, asset condition issues and refurbishment requirements.
Just as importantly, you will turn your site findings into detailed, customer-ready service reports. These reports will diagnose current system condition, identify compliance or operational risks, and recommend practical next steps. Your ability to translate technical observations into clear written recommendations will be central to success in the role.
You will also build strong working relationships with customers, site teams and internal stakeholders, helping translate customer needs into technically sound and commercially competitive engineering solutions. Alongside this, you will identify related service, spares, refurbishment and service agreement opportunities that support wider aftermarket growth and our capital upgrade programs, responsible for driving audit volume and delivered bookings. 

Who this role would suit

This role is ideal for a technician, electrically biased service engineer, or time-served electrician who is looking for a new challenge and wants to step into a broader, more customer-facing sales engineering role with sales targets.  It would particularly suit someone who enjoys fault-finding, technical assessment, problem-solving and working directly with customers to improve installed asset performance.

If you already have experience with industrial process electrical equipment, control panels, wiring, testing and inspection, PLC’s, HMI and SCADA systems — especially in the water or wastewater sector — this could be an excellent next career move.

Key responsibilities

• Own and drive audit booking volume across the installed base, ensuring a strong pipeline of assessment activity that supports business growth through capital upgrades, aftermarket sales and service support opportunities.

• Carry out condition audits, health checks and site surveys on installed Wedeco UV systems and associated ancillaries across the UK, Ireland and Europe.

• Assess installed systems to identify refurbishment, upgrade, modernisation and expansion opportunities.

• Undertake visual, hands-on, electrical and controls-based inspections, including panel, wiring, instrumentation and PLC-related assessments where site authorisation permits.

• Use service history, engineer reports, customer correspondence and installed base knowledge to prepare effectively for site visits.

• Produce high-quality technical service reports with clear findings, risk identification and practical recommendations.

• Translate customer needs and site findings into technically sound and commercially competitive engineering solutions.

• Build strong relationships with customers, operators, engineers, site management and internal stakeholders.

• Identify related service, spares, refurbishment and service agreement opportunities to support aftermarket growth.

• Work closely with internal teams, external suppliers, customers and Xylem partners to support solution development, or co solution development to ensure sales strategy execution. 

• Maintain high standards of health and safety and work in line with applicable regulations, including BS7671.

• Take ownership of audit targets and growth plans to support service, aftermarket, capital upgrade and capital replacement opportunities.

Qualifications: Education, Experience, Skills, Abilities, License/Certification:    

• Time-served electrician, electrical technician, or electrically biased service engineer with relevant qualifications. Typically, City & Guilds / NVQ Level 3+ in Engineering Maintenance or Electrical Installation

• Strong grounding in electrical engineering, ideally including 18th Edition Wiring Regulations (BS 7671)knowledge and experience of industrial process equipment.

• Experience with control panels, wiring, testing and inspection, instrumentation and control systems.

• Ability to interpret electrical circuit diagrams and technical specifications.

• Basic knowledge of PLC logic, HMI systems and SCADA environments.

• Ability to write clear, comprehensive and commercially aware technical reports for internal and external use. 

• Strong communication and organisational skills, with the ability to work effectively with customers and internal stakeholders.

• Experience in the water or wastewater sector would be advantageous.

• Knowledge of UV systems,  and or associated disinfection equipment and the aftermarket/service environment would be beneficial.

• National travel will be required as needed to undertake audits, with occasional international travel also required.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.