Technical Programme Manager

About the company

As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials and commodities from around the world. 

Source Intelligence is the culmination of five trailblazers in ESG and compliance solution development who combined their expertise and technology to deliver the most comprehensive solution on the market. We empower our clients to identify and eliminate environmental hazards and human rights abuses in their supply chains through unmatched innovation, reliability, and expertise. Our industry-leading solutions – from SaaS software to fully managed services – are designed to meet each client’s unique needs and evolve alongside them throughout their compliance journey.  

By partnering with Source Intelligence, companies gain deeper insight into their supply chain, enabling them to make better sourcing, design, and packaging decisions for the benefit of people and the planet. 

About the role  

A background in engineering, chemical management, or a product/data/configuration manager with experience in product design lifecycle and regulatory compliance is desired and would ideally be suited to a platform subject matter expert.  However, we encourage you to apply if you're excited about this role even if your experience doesn’t perfectly align.  
 
As a Technical Programme Manager, you will be accountable for the day-to-day management of Project delivery and have the responsibility of overseeing a portfolio of Enterprise Client Projects, Changes and Fixes, in-line with established Source Intelligence processes.  Our platform is highly configurable and to achieve the best outcomes, we work as a very close, supportive team which is paramount to our success.    What you’ll do

You will be responsible for: 

• A portfolio of Enterprise  Customer accounts, ensuring each project is delivered within an agreed  scope, time frame, and owning the implementation process of the software project from start to end. 
• The organisation and leading  of the customer teams and internal resources. 
• Developing project plans  maintaining timelines for accurate scheduling and alignment. 
• Defining project deliverables, scoping, developing assumptions and building detailed  specifications. 
• Gathering and documenting  client requirements using a variety of techniques such as direct  questioning, business process walkthroughs, mapping exercises and offering  solutions in-line with the capabilities of the software and industry best  practices. 
• Reviewing requirements and  perform gap analysis to ensure we deliver to the agreed Client  requirements and highlight any risks. 
• Data Mapping, helping the  client to produce the output from their source system for the CMAP  platform. 
• Continual expansion of   knowledge as the platform develops. 
• Take part in the  implementation by configuring the solution to meet client requirements. 
• Developing and conducting  UATs. 
• Supporting Clients with  development of processes, procedures and training materials as  required. 
• Supporting the Client  post-implementation and assisting in continuous improvement cycles. 
• Ownership of service desk  tickets, working with business experts to help qualify issues raised here  or via other channels ensuring work is prioritised effectively. 
• Performing testing of the  solution as changes are made to meet customer needs. 
• Providing presentations of  the solution based on common customer use cases. 
• Support documentation and  external training material reviews. 

What we’re looking for

• 2+ years in the high-tech industry having held  roles such as Project Manager, Sales Engineer/Architect, etc. 
• Experience with ERP / PLM systems such as PTC  Windchill, Teamcenter, Oracle Agile or SAP PLM. 
• Experience of SaaS software implementation,  support and data management. 
• Technically able to quickly learn the compliance  platform and how it can be implemented successfully. 
• Have a proactive attitude to planning,  scheduling resource and monitoring performance against deadlines and  milestones, working with stakeholders to define expected benefits and to  create plans for their realisation. 
• Can form strong relationships with key  stakeholders both internally and externally with the ability to see both  the wider picture and detailed subject matter.  
• Create and obtain sign-off on project plans,  keeping them regularly updated during the project  delivery.   
• Be able to identify and manage risks and issues  throughout the life of a project, product or service. 
• Organisation and planning for all platform  changes such as security and platform upgrades for a Project, Product or  Service. 
• Be Customer focused, understanding your key  customers’ strategies for adoption of Source Intelligence technologies and  developing programs to enable a success and provide a feedback loop on our  products and the competitive landscape ensuring that your customers’  requirements are being met within our product through partnership with the  Product Management Team.  
• Promotes ideas on behalf of self or others  encouraging collaborative knowledge sharing with flexibility and      adaptability to achieve successful outcomes. 
• Deliver expected outputs to high-quality  standards and ensure that any type of change relating to the project, is  managed and communicated in accordance with company standards. 
• A strong team player with effective  communication and interpersonal skills with excellent written and spoken  English. 
• Take initiative with confidence and ability to  work under own direction with an organised mindset, demonstrating the  ability for complex decision making and critical thinking. 
• Work with the team to enhance documentation,  record videos, contribute knowledge base articles, and create other public  and internal enablement material. 
• Creative in solving Customer Adoption  Challenges. 
• Proactively assist customers with technical  issues that may arise and assist in the troubleshooting, identifying      creative workarounds and root cause analysis to solve technical  challenges. 

Additional skills and experience 

• Knowledge of product compliance i.e. RoHS,   REACH, Prop65, WEEE, Conflict Minerals. 
• Technical knowledge such as SQL and other  programming language exposure would be beneficial. 
• Knowledge of Scrum and Agile practices. 
• Direct experience mentoring, developing people  and managing performance. 

Salary: £43,000 - £60,000

• 30 days holidays
• Fully remote
• Pension
• Flexible working schedule
• Based in UK