Technical Operations Engineer

Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing cloud operations team? If you’re an EU resident with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine! Translate your industry knowledge into large-scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Senior Technical Operations Engineer to support OCI’s sovereign realms in the EU. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

Responsibilities

What you’ll do
Support OCI’s sovereign realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers across the EU. Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation, including nights, weekends and public holidays. (See “Shift Format” section, later in this document).

•    Act as an internal point of contact for one or more sovereign realm(s)
•    Operate and perform maintenance for over 250 OCI services
•    Monitor auto-cut alerts and troubleshoot through the use of runbooks
•    Complete change requests to enable new functionality and maintain realm compliance
•    Ensure timely resolution of incidents, service requests, and change requests
•    Collaborate with global service and engineering teams
•    Apply and improve incident and problem management processes to resolve major incidents
•    Share knowledge and mentor other team members
•    Suggest and document process improvements

We also use…
•    Linux and Unix operating systems
•    Docker, Kubernetes, and Terraform
•    Scripting languages such as Shell, Perl, Python, Java, and Go

Requirements
•    Reside in Romania
•    Technology related bachelor’s degree and/or equivalent work experience
•    A desire to learn and keep up with modern technologies
•    Knowledge of Linux and/or Unix operating systems
•    Knowledge of cloud computing concepts
•    Experience working in a mission-critical environment (Operations, Technical Support, NOC etc) 
•    Experience executing tasks under change management procedures
•    Experience resolving auto-cut and manual alarms following runbooks
•    A focus on customer satisfaction

What we’ll offer you
•    A competitive salary with exciting benefits
•    Flexible and remote working so you can do your best work
•    Learning and development opportunities to advance your career
•    An Employee Assistance Program to support your mental health
•    Employee resource groups that champion our diverse communities
•    Core benefits such as medical, life insurance, and access to retirement planning
•    An inclusive culture that celebrates what makes you unique

Shift Format:

This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends and public holidays.

The role involves working 5 days a week (40 hours), including one weekend day per shift. You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday. There are three rotating shifts – early, late and night.

On-call or overtime is not expected in this role, but you may be required to have overtime duties occasionally, based on business needs.
 

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.