Technical Implementation Consultant (Alerting) - Remote (26-9)
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AI Summary
Responsible for the installation, configuration, and troubleshooting of alerting applications within a Windows Server environment. This includes managing customer relationships and providing technical support for clinical messaging and nurse call integrations.
Travel - None
Remote USA / Full-time
Responsible for installation, configuration, monitoring and troubleshooting applications in a Windows Server environment, utilizing IIS and SQL Server with a range of network and application issues as it relates to Spok, including, but not limited to, paging, mobile applications and devices, nurse call integrations, clinical messaging integrations, facility messaging integrations, clinical workflows, interactive voice response, and networking concepts.
Essential Duties and Responsibilities
Implement and Troubleshoot:
>Independently install, configure, test, and validate server components and mobile applications
>Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessary
>Perform and support customer go-live and activation of applications
Training:
>Maintain familiarity with current and previous versions of products and technology
>Develop and maintain troubleshooting skills on all products and technical offerings
Customer Relations:
>Manage customer relationship and proactively work with customer contacts during project timeframe
>Deliver customer support and service by responding in a timely and respectful manner to requests
>Communicate technical details in a client-focused, understandable manner to customers
Communication:
>Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writing
>Participate in customer conference calls, and at times may have to facilitate and conduct customer conference calls
>Provide appropriate updates to Project Managers and customers, prioritizing in a dynamic environment
Documentation:
>Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary
>Follow implementation standards, project plans and related process to ensure a high level of success
Reporting:
>Evaluate and report project outcomes, customer satisfaction and customer concerns
>Report project status, schedules, issues, resolutions, and completions to necessary parties
Required Education, Skills, and Experience
>Bachelor degree
>5+ years previous experience troubleshooting software applications
>Experience working in Healthcare IT
>Excellent oral and written communication skills
>Flexibility to work extended hours as business needs dictate
>Able to work in a team
>Customer-focused with a high level of confidence
>Highly developed analytical and problem-solving skills
>Demonstrates strong energy, performing when schedules, deliverables, or customers require it
>Demonstrated effective leadership skills.
>Understanding of system implementation and installation processes.
Technical Requirements
>Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP
>Strong Knowledge networking concepts, DNS, HTTPS, firewalls
>Knowledge of SQL
>VMWare experience
>Working knowledge of VOIP networking and telephony systems
Salary Range: 75-85k + bonus
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