Technical Engineer I (Remote)

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

What’s in it for you:

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

Trane Technologies is currently seeking a Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design and configure enhancement requests.

What you will do: 

• Assigning cases within the Technical  Engineering Team (5%)
• Troubleshooting and debugging complex technical systems and code (60%)
• Communicating with Clients on daily basis (10%)
• Documenting Client interactions, code/configuration changes, next steps (15%)
• Continually learning both SN and Nuvolo products and customer implementations (10%)

What you will bring: 

• Exceptional Customer Service Skills
• 2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework
• 1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin
• Fundamental understanding of
  • ITSM/ITIL (Change Management, Incident Management)
  • CMDB (CI's, CMDB Architecture)
• Business Application Development (Scoped application development)
  • SN's APIs, (g_form, g_user, Glide Record, Glide Ajax, etc.)
  • Client Scripts,
  • UI Policies/UI Policy Actions,
  • UI Actions
  • View Rules
  • Business Rules
  • ACLs
  • Data Policies
  • Notifications
  • Dictionary Entries, Overrides, and Attributes
  • Field Reference Qualifiers
  • Script Includes
  • UI Pages
  • XML, HTML, CSS
  • SN Service Catalog and Request Workflow
  • Importing Data, Transform Map and Field Scripting

Desired:

• SN Certified System Admin (CSA),
  SN Certified Application Dev (CAD), or
  SN Certified Implementation Specialist (CIS)
• Diagnosing Performance Issues in SN
• SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass
• Jelly, custom macros
• Configuring any bi-directional integration

Core Competencies:

• Organizes time and Work
• Applies Intercultural Understanding and Adapts
• Shows Empathy

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.