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AI Summary
Customer Support Specialist
Location - São Paulo - SP
Why You Should Join Fluke Reliability?
What You’ll Do?
- Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment
- Assist customers, partners, and internal teams via phone, email, chat, and web meetings
- Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills
- Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases
- Collaborate closely with teammates to deliver a consistent, high-quality customer experience
- View support challenges from the customer’s perspective and advocate for clear, effective solutions
- Contribute to the Fluke Reliability knowledge base by creating or improving product documentation
- Participate in software testing activities to help ensure new releases are ready for customers
What You Bring?
- Ability to communicate technical information clearly, both verbally and in writing
- Strong problem-solving skills and attention to detail
- Comfort working in a fast-paced environment with changing priorities
- Ability to work independently while also collaborating effectively with a team
- Proficiency in English (spoken and written)
- Bachelor’s degree (or equivalent practical experience)
- Customer service or technical support experience
- Basic database knowledge or experience working with software applications
- Mechanical aptitude or interest in industrial or technical environments
- Spanish language skills
What You’ll Get?
- A supportive, team-oriented environment that values learning and growth
- Clear pathways for internal career advancement across multiple departments
- Hands-on experience with industry-leading reliability software
- Opportunities to build technical, customer-facing, and cross-functional skills
- Training, knowledge-sharing, and mentorship from experienced team members
- A workplace that values diversity, inclusion, and different perspectives
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Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
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