Technical Consultant (Atlassian) - (f/m/d)

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

About the role

A Technical Consultant will work as part of a team assisting customers in making best use of the Adaptavist product suite (Jira, Confluence, GitLab, AWS Slack, etc.) in order to deliver value to their business or organization.

The role will support customers to integrate systems, automate processes, and achieve efficiencies. This typically ranges from providing expert guidance and solution design to “hands-on” work with product setup, migrations, upgrades and performance tuning. The role will be confident in participating in customer workshops to determine technical and functional requirements and they’ll be able to discuss options and explain trade-offs and constraints. The position will play an important role in presales - understanding client problems, offering solutions, providing estimates, and producing proposals.

The Senior Technical Consultant will also guide more junior consultants in their client work, sharing their expertise and offering advice on how best to approach complex scenarios. The position will also be expected to help shape the way we work here at Adaptavist along with visibility into process blockers and inefficiencies, along with the expertise to identify potential solutions.

What you'll be doing

Solutions Design and Delivery

• Own the role of technical expert in how customers can get the most value out of the Atlassian toolset, including, configuration, customization, performance optimization, and best practices
• Gather client requirements and conduct information-gathering workshops
• Provide thought leadership to client stakeholders in solving business and/or technical problems, including identifying pros, cons, and risks of potential solutions
• Guide customers through adopting changes to their current processes based on recommendations
• Prepare all customer-facing deliverables, including engagement reports, systems design diagrams, runbooks, and training materials
• The Consultant will be required to work with and support Business Development with their sales process and also contribute to Solution Design Documents

Leadership

• Actively lead project teams in delivering outcomes that meet client requirements and satisfy identified metrics for success
• Share your knowledge and expertise with the entire Professional Services team, with the aim of elevating the overall knowledge of the organization
• Coach and mentor junior consultants as they grow their skillsets, solve complex problems, and define their professional trajectories

Presales

• Meet with customers early in their Atlassian journey to understand their pain points and goals, with the aim of designing a solution that addresses both
• Deliver application demos to a variety of stakeholders for clients in various stages of product adoption
• Create estimates and proposals for customer delivery that outlines proposed solutions and effort estimates with detail and concision

Organization

• Juggle multiple complex projects and deliverables simultaneously
• Estimate and plan your daily work using Tempo Planner
   

What we're looking for

• German and English proficient is a must
• Experience with application, system, and server administration within the Atlassian toolset, particularly Jira, Confluence, and Bitbucket
• Familiarity with Cloud architecture and infrastructure as code
• Exceptional communication skills, including technical writing that is accessible to a general audience, presentations tailored for a variety of audiences, and regular status updates
• Commitment to continual growth and learning
• Comfortable working collaboratively, both face-to-face and through online tools such as Zoom, Webex, Microsoft Teams, Slack, Skype, etc.
• Personable, helpful, professional, kind, and honest attitude
• Top-notch time management and personal organizational skills
   

A few nice to haves

• Scripting skills with Groovy, Forge and/or Java
  Slack administration and/or development experience
  Experience in mentoring and coaching
  Experience delivering training
• Forge development 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here