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AI Summary
Technical AV Sales Engineer – Latin America
Location: Colombia (Latin America Regional coverage)
Language Requirement: Fluent English & Spanish (Mandatory)
Submission: Please submit your resume in English only.
Who We Are
At Kramer, we power creativity, collaboration, and human connection. Our solutions span advanced signal management, cloud-based communication, and control platforms. We are audio-visual experts shaping the future of engagement technology, committed to bringing people closer together through seamless, high-impact experiences.
The Role
We are seeking a high-impact Technical AV Sales Engineer to drive our growth across Latin America. This is a dynamic, hands-on role that bridges the gap between sales and technology, encompassing Pre-Sales consulting, solution design, and expert Post-Sales support.
As a key technical advisor, you will partner with distributors, system integrators, and regional sales managers to architect and implement world-class Professional AV and Unified Communications (UC) solutions.
This role requires regular travel across the LATAM region.
Key Responsibilities
Strategic Pre-Sales & Design
Solution Architecture: Design and recommend end-to-end Pro AV solutions, including system designs, BOMs, and single-line drawings.
Technical Advocacy: Deliver compelling product demos, webinars, and technical workshops to key stakeholders.
Tender Support: Provide expert technical input for RFPs and complex tender processes.
Validation: Lead Proof of Concept (PoC) projects and solution validations at customer sites.
Post-Sales & Technical Excellence
Expert Support: Troubleshoot complex AV hardware, software, and networking issues across cloud-based and on-premise platforms.
Implementation: Guide system configuration, commissioning, and deployment for high-scale installations.
Knowledge Transfer: Design and deliver technical training sessions for partners and end-users.
Case Management: Resolve technical support cases efficiently, ensuring a seamless customer experience.
Regional Collaboration
Market Intelligence: Translate customer feedback and regional requirements into actionable insights for R&D and Product Management.
Business Growth: Partner with Regional Sales Managers to identify new opportunities through a technical lens.
Requirements
Experience & Education
Academic Background: Degree in Engineering (Electronics/Telecom), IT, or AV Technologies.
Industry Expertise: 3+ years in Professional AV or Unified Communications.
Proven Track Record: Experience with AV manufacturers, distributors, or top-tier system integrators.
Technical Proficiency
Core Tech: Expertise in AV-over-IP, Video Switching, Signal Distribution, and Control Systems.
Protocols: Deep familiarity with HDMI, HDBaseT, Dante, AES67, and USB streaming.
Networking: Strong understanding of TCP/IP fundamentals (CCNA level is a major advantage).
Platforms: Proficiency in major UC and collaboration platforms.
Competencies
Communication: Exceptional presentation skills in both English and Spanish (Portuguese is a plus).
Mindset: A natural problem-solver who thrives in multicultural environments and can work independently.
Adaptability: A fast learner with "system-level" thinking.
Why Join Kramer?
Global Impact: Shape how the world experiences communication technology.
Growth: Competitive compensation and clear paths for career and leadership development.
Culture: A collaborative, innovative environment where your technical expertise directly influences the product roadmap.
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