Technical Account Manager

Technical Account Manager, Platform Migration 

About the Role

We’re seeking customer-centric Technical Account Managers to lead strategic customer transitions onto our next-generation Mesh platform. In this role, you’ll own a portfolio of high-value, high-complexity customers through migration and long-term platform adoption, acting as a trusted technical advisor during a critical transformation period.

You’ll work directly with customer technical and operational teams to remove migration blockers, optimize integrations, and ensure successful adoption of our modern compliance platform. This role combines hands-on technical problem solving with strategic customer ownership, making it ideal for individuals who enjoy working at the intersection of technology, delivery, and customer success.

This role is initially aligned to a strategic platform migration initiative over the next 12–18 months, with a clear long-term path within Technical Account Management and Customer Experience as customer ownership expands beyond migration delivery.

This role reports into our Professional Services organization and is part of our Technical Account Management team.

What You'll Do

Customer Ownership & Technical Advisory

• Own a portfolio of strategic customer relationships through migration and post-migration adoption
• Serve as the primary technical advisor for customers adopting the Mesh platform
• Drive technical health, adoption, and platform optimization following migration completion
• Conduct technical discovery sessions to understand customer architectures, operational workflows, and migration blockers
• Partner closely with customer engineering, operations, and compliance teams to deliver successful technical outcomes
• Act as the technical liaison between customers and internal Product, Engineering, and Customer teams
• Build trusted relationships with customer stakeholders by providing pragmatic, solution-oriented guidance throughout the migration journey

Platform Migration & Technical Execution

• Lead end-to-end technical migrations from legacy products to our modern Mesh platform
• Develop script-based workarounds and lightweight integration logic to bridge gaps between customer systems and our APIs
• Troubleshoot technical integration, configuration, and adoption challenges across complex customer environments
• Work closely with customer engineering teams to minimize disruption and optimize implementation timelines
• Document migration patterns, reusable tooling, and scalable delivery processes to accelerate future platform transitions
• Provide hands-on technical support during migration planning, execution, and post-migration validation
• Support data mapping, transformation, and workflow modernization activities during platform transitions

Success in this role is measured not only by successful migration execution, but by long-term customer adoption, technical health, and platform value realization.

What You Bring

Required

• 3+ years in a customer-facing technical role such as Technical Account Manager, Solutions Engineer, Implementation Engineer, Technical Consultant, or similar
• Experience working with APIs, integrations, and modern SaaS platforms
• Scripting experience in Python, JavaScript, or similar languages
• Experience supporting data migrations, platform transitions, or systems integration projects
• Ability to troubleshoot API workflows, JSON/XML payloads, and technical configuration issues
• Familiarity with automation tooling and AI-assisted workflows, including practical exposure to LLM-enabled systems
• Strong problem-solving skills with a pragmatic, customer-first mindset
• Excellent communication skills with the ability to explain complex technical concepts to technical and non-technical audiences
• Comfortable operating autonomously in fast-moving environments with evolving requirements

Highly Valued

• Experience in RegTech, FinTech, or compliance technology environments
• Familiarity with transaction monitoring, customer screening, or identity verification workflows
• Experience supporting SaaS modernization or legacy platform migration initiatives
• Data transformation or workflow automation experience
• Prior experience in Technical Account Management, Professional Services, or customer-facing technical consulting roles

Why This Role Matters

This role is part of a high-visibility strategic initiative that directly supports our platform transformation and long-term growth strategy. You’ll play a critical role in helping customers modernize their compliance operations while shaping how we scale platform migrations across the business.

In this role, you’ll:

• Work on a high-impact, executive-sponsored strategic initiative
• Remove critical technical barriers that unlock customer adoption and revenue growth
• Leverage automation and AI-assisted workflows to scale delivery and customer outcomes
• Build deep expertise in modern financial crime compliance technology
• Collaborate across Product, Engineering, Commercial, Customer Success, and Professional Services teams
• Help define the future operating model for customer platform adoption at ComplyAdvantage

Benefits:

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy. A work-life balance and focus on our well-being is critical 
• Budget to set up your home office upon joining
• Annual learning budget to drive your performance and career development
• Comprehensive Private Health Insurance through Advancecare
• Work from anywhere policy up to 90 days during the year

The base salary range for this role is 42,000 - 51,000 EUR + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skills.