Team Member Service Center Specialist I

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

This position is the initial point of contact providing frontline support on team member questions related to general Human Resources policies, practices, and procedures. This position is responsible for assisting with the administration of daily operations within the Team Member Service Center. The position will have access to confidential records and provide exceptional customer service to former, current, and future team members.

This is a remote position. 

Responsibilities

A day in the life of a Team Member Service Center Specialist I at Hackensack Meridian Health includes:

• Answers team members' questions regarding general HR policies and procedures, in adherence to established Service Level Agreement.
• Records all employee inquiries in PeopleSoft case tracking system.
• Handles routine questions received from the phone, email or self-service cases.
• Provides backup support for Reception position.
• Performs other administrative duties as assigned.
• Adheres to TM Service Center standards and practices.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Associate's degree in a related area or equivalent experience.
• Minimum of 1 year of experience in the field or in a related area.
• Familiar with standard concepts, practices, and procedures within HR.
• Possesses beginning to working knowledge of general HR topics.

Education, Knowledge, Skills and Abilities Preferred:

• Bachelor's degree.
• Experience in HR.
• Experience in PeopleSoft.
• Experience in Shared Services environment.
• Experience working with HR and/or case management systems.
• Experience in healthcare.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!   

Starting Minimum Rate

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.