Team Leader

Do you enjoy driving results and encouraging your team to be the best that they can be? Do you consider the intricacies of leading a remote team? Are you self motivated, and feeling ready for that next step in your career? If so, this could be the role for you!

We're now looking for a Field Team Leader to join the team in Orbit. The core purpose of the role is to be accountable for leading and coaching a group of Field based Customer Consultants (C10-12).

You will work in conjunction with the Field based Team Manager to ensure that your team deliver business targets (commercial, compliance, efficiency) in adherence to company legislation and guidelines and managing them in accordance with company competency framework, policies and procedures.

Key responsibilities

• Coach and deliver visit feedback against successful and non-successful outcome calls and ensure the best outcome is being delivered to the customer and the business
• Conduct the required Agent coaching interventions as specified by the business, translating these together with agent performance data into coaching and development plans and feeding these into the regular company performance review process
• Communicate effectively with Customer Consultants conducting regular briefings and leading team meetings to ensure client and business information is delivered in a timely and appropriate manner, monitoring, and delivering team morale and motivation and a ‘can do’ culture.
• Maintain expected team standards and ensure best practice people management by conducting all people management related activity, including probation reviews, one to one’s, performance reviews, investigations, return to works, Stage 1 & 2 attendance reviews and performance improvement activity in accordance with Company policy.
• Identify Customer Consultant performance versus targets; guiding the work and translating this into appropriate performance appraisal feedback, development plans or formal procedural action and execute these actions.
• Manage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining employee commitment.
• Conduct escalated Expression of dissatisfaction (EOD) or Customer Complaints calls as per company process
• Conduct observation days with Customer Consultant and carry out consolidation with new or existing staff as and when required
• Adhering to Health & Safety guidelines as set out by Orbit in its policies, procedures and driver handbook, carrying out feedback, investigations and observations to staff to ensure compliance

Skills / Knowledge / Experience:

• Communication – Ability to communicate and influence across the organisation.
• Ability to organise, deliver and document structured and regular feedback on behaviour, processes, systems, and policy.
• Previous experience of taking and resolving escalated customer queries in line with company and regulatory procedures and delivering feedback where appropriate.
• Committed to delivering the right outcome for the business, client and customer and the proven ability to inspire this in others.
• Committed to creating the right employee experience through role-modelling positive management culture, managing effective performance, maintaining excellent behavioural standards and effective communication models and proven ability to deliver this. 
• Ability to work on own initiative and as part of a team with proven ability to innovate and deliver change.
• Computer Literate and the ability to use Microsoft Office.
• Experience leading a remote team (Desired but not essential)

​Requirements:

• Full UK Driving License

Application Process: IMPORTANT - PLEASE READ!

Please submit an up to date CV with a cover letter answering the below questions, no later than close of business on Wednesday 29th July 2026.

What are your reasons for applying for the Field Team Leader role? (no more than 400 words)

What do you believe the top 3 priorities would be for a Field Team Leader? (no more than 400 words)

What motivates you to deliver to the best of your ability in work each day? (no more than 400 words)

If you have any questions, please contact recruitment@wescot.co.uk in the first instance.