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AI Summary
Take end-to-end ownership of a hyperscale customer account, managing delivery performance and the customer relationship. Lead and develop a dedicated delivery team while optimizing operational processes and SOPs.
Team Lead, Dataset
Location: United Kingdom, Spain, Poland (Remote)
Position Type: Full-Time
Vacancy Status: This posting is for an existing vacancy.
About Us
Voices is the trusted voice partner for brands, tech and voice talent. Voices helps scale real voice solutions, across traditional voiceover, Voice AI, and ethically sourced voice data. For more than two decades, the biggest and most beloved brands have trusted Voices to find their voices and bring their projects to life.
Why join us? We’re on a mission to shape the future of voice, and we’re building a team that’s curious, collaborative, and passionate about making great ideas heard.
About the Role
In this role, you will take full end-to-end ownership of an established hyperscale customer account, leading a dedicated delivery team to maintain and elevate the standard of service our AI customers expect. You will serve as the primary point of accountability for day-to-day account performance, managing your team, protecting delivery quality, and owning the customer relationship from a delivery standpoint. This position reports directly to the VP, Delivery & Operations.
Responsibilities
In this role, you’ll take ownership of the following key areas:
- Own and Manage Account Delivery: Take full end-to-end ownership of an established hyperscale customer account, serving as the single accountable delivery owner for the engagement. Manage program parameters, customer requirements, timelines, and team execution with precision to ensure a high-trust engagement and seamless account continuity.
- Lead and Develop the Delivery Team: Directly manage and support the delivery team responsible for the account. Provide clear direction, regular performance feedback, and development opportunities to foster a high-performance culture focused on quality, accountability, and customer satisfaction.
- Drive Delivery Excellence and Mitigate Risk: Take full ownership of day-to-day account execution with a proactive approach to problem-solving. Maintain delivery trackers, implement risk mitigation strategies, and resolve delivery risks before they impact the customer relationship to ensure consistent, on-time delivery.
- Optimise and Standardise Delivery Processes: Identify opportunities to optimise existing delivery processes within the account, refining SOPs and team workflows based on operational learnings. Contribute to the broader Delivery & Operations knowledge base by documenting best practices.
What You Bring
We’re looking for someone who brings some or all of the following:
- Experience in a delivery, program management, or team leadership role, with a demonstrated ability to manage both people and complex engagements.
- Experience in the AI data services industry with direct exposure to hyperscale customers and annotation or dataset delivery is a strong asset.
- Solid understanding of full-lifecycle project management, including planning, scheduling, stakeholder communication, and risk mitigation.
- Experience with Google Workspace, enterprise project management tools, and CRM platforms.
- Strong competencies in customer focus, team leadership, and operational excellence.
- Post-secondary education in Business Administration, Project Management, or a related field is preferred.
Perks & Benefits
In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here’s what you can look forward to:
- Generous Vacation
- Comprehensive Health Coverage
- Performance Bonus Program
- Learning & Development Support
- A Great Team
Remote Work Details: We champion workplace flexibility. This role is remote, but we still highly value in-person connection. Should we ever need you to attend a specific event, we will fully cover your travel and lodging expenses.
Compensation
- Poland: zł150,000 – zł235,000 per annum
- Spain: €38,000 – €60,000 per annumA typical hire for this role generally falls between the minimum and midpoint of the range based on skills, experience, qualifications and internal equity. Employees grow through the range based on performance and demonstrated competencies.
- United Kingdom: Competitive salary commensurate with location & experience.
Additional Notes
- All interviewed candidates will receive notification within 45 days of final interviews.
- Our Use of AI in Recruitment: We use an AI tool in our applicant tracking system (Jobvite) to check how well a candidate’s experience aligns with the job requirements. This feature, called Talent Match, may label an application as a match or leave it unlabelled. It does not make decisions or reject candidates. Every application is reviewed by our People Operations team.
Our Commitment to Equity & Accessibility
Voices is an equal opportunity employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences.
If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.
Apply Online
If this sounds like a role where you’d thrive, we’d love to hear from you. Interested candidates are encouraged to send their cover letter and résumé by completing the online application. By doing so, your resume is guaranteed to be reviewed.
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