Tax Resolution Specialist IV

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Philippines

About the opportunity

The Tax Research and Resolution Specialist IV is responsible for the resolution of jurisdiction correspondences from Federal, State and Local agencies. This includes but is not limited to the preparation of tax filing such as original and/ or amended returns within designated deadlines on behalf of our client base. In addition, the Tax Resolution Specialist performs records management tasks including prepping, imaging/ scanning and indexing of documents as needed.

What you’ll get to do

• Resolve and process tax jurisdiction correspondences/ amendment forms ranging from an easy to moderate level.
• Analyze and research issues that caused a tax agency to issue an out of compliance notification to customers. Review and investigate inquiries from tax authority agencies and respond promptly to resolve any discrepancies.
• Prepare and file original and/ or amended for federal, states, and local tax returns.
• Resolve client inquiries accurately and expediently with a high level of customer service.
• Maintain contact and interact with any taxing agencies and authorities to obtain and analyze information necessary to complete tax filings.
• Communicate with internal and external customers via phone, email, and fax to obtain information or required approvals for issues regarding tax jurisdiction or amendment correspondences.
• Knowledge of agency requirements and forms. Maintain up-to-date knowledge of tax issues for Federal, states, and local taxing agencies and authorities.
• Read and comprehend information in electronic (computer) or paper form (written/ printed). 
• On an as-needed basis, assist with tax filing processing and may participate in cross training.

Skills and experience we value

• Associate’s degree or equivalent 1 - 3 years of related tax / payroll / accounting experience; or an equivalent combination of education and experience. 
• Good communication and interpersonal for both verbal and written skills are required and used extensively. 
• Ability to apply knowledge learned in training from various forms (classroom training, on-line training, meetings, discussions, etc.) 
• Detail oriented with the ability to accurately follow process, procedures and regulations in the workplace. 
• Strong organizational and follow up skills with a sense of urgency. 
• Strong teamwork skills, with the ability to work on one’s own. 
• Individual will be expected to consistently meet or exceed production guidelines and established turnaround times

What would make you really stand out

• American Payroll Association Certification – FPC Knowledge of federal, state and local tax laws is preferred. 

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process